Photography
Jeffrey Amandoron
Amancio
Cebu City, Province of Cebu,CEB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
Qualfon Cebu- Philippines
IT Park, Lahug Cebu City
11.2023 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Phonehandler/Telephone Operator
The Queen City Food Chain Inc.
Hernan Cortes Street, Subangdaku, Mandaue City
04.2011 - 03.2021
- Making projections for the outlets
- Listing all manpower overtime in a day.
- In charge of all outgoing deliveries of products.
- Making delivery receipt.
- Collaborated with team members to ensure seamless coordination of customer service efforts across all channels of communication.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Demonstrated attention to detail when taking messages from callers, ensuring that they were accurately recorded and forwarded to the intended recipient.
- Worked closely with supervisors to address any operational challenges or areas for improvement within the department.
- Promoted company values by delivering exceptional customer service in every interaction with both internal and external clients.
- Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
- Maintained accurate records of calls placed and received.
Education
No Degree - Basic Korean Language Training
PRIME Korean Language And Work Skills
Cebu City, Province Of Cebu, Philippines 04.2001 -
No Degree - Virtual Assistant Crash Course
Clairevoyance Academy
Baguio City, Province Of Benguet, Philippines 04.2001 -
Bachelor of Science - Information Technology
Asian College of Technology
Cebu City 04.2001 -
Skills
Customer Service
Product Knowledge
Call center experience
Customer Relations
Microsoft Excel
Computer Proficiency
Technical Support
Microsoft PowerPoint
Certification
Virtual Assistant Crash Course
Interests
Timeline
Customer Service Representative
Qualfon Cebu- Philippines
11.2023 - 05.2024
Basic Korean Language Training
10-2023
Virtual Assistant Crash Course
06-2023
Phonehandler/Telephone Operator
The Queen City Food Chain Inc.
04.2011 - 03.2021
No Degree - Basic Korean Language Training
PRIME Korean Language And Work Skills
04.2001 -
No Degree - Virtual Assistant Crash Course
Clairevoyance Academy
04.2001 -
Bachelor of Science - Information Technology
Asian College of Technology
04.2001 -