JEFFREY A. MANABAT
Antipolo City
Summary
Highly motivated and organized professional with a strong educational background seeking a challenging opportunity to leverage skills and collaborate effectively with individuals. Committed to personal and professional growth, eager to contribute expertise in organization and interpersonal abilities to make a meaningful impact in a dynamic work environment with experience handling all aspects of payroll processing, including employee deductions and garnishments. Brings comprehensive understanding of applicable laws and regulations related to payroll and employee benefits. Excellent communicator answering employee inquiries and resolving any payroll-related issues.
Overview
13
13
years of post-secondary education
Work History
Customer Service Representative
Philippine Multi-Media System Inc.
- Company Overview: Dream Satellite
- Dream Satellite
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Checker
SM Marikina
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Continuously updated knowledge of store policies, procedures, promotions, ensuring accurate information dissemination to customers.
- Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
Operations Associate/PIF Writer
Lazada Group
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
Customer Service Representative
Tech Mahindra Business Services
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Timekeeper
Romac Services and Trading Corp
- Collaborated with managers to establish work schedules, ensuring optimal coverage for all shifts.
- Verified timekeeping records and handled any discrepancies with employees.
- Checked accrued hours against listed hours for leave time.
- Maintained detailed records of employee attendance, including sick days, vacation time, and overtime hours.
- Enhanced employee satisfaction with timely and accurate payroll processing through diligent timekeeping practices.
Education
Bachelor of Science - Information Technology
ICCT Colleges
Cainta, Rizal 01.2011 - 01.2014
High School - undefined
Sta. Maria National High School
Sta. Maria, Nueva Ecija 01.2007 - 01.2011
Elementary School - undefined
San Jose Elementary School
San Jose, Nueva Ecija 01.2001 - 01.2007
Skills
Time management
Call center experience
Customer relations
Problem resolution
Decision-making
Microsoft Excel
Paperwork processing
Data entry
Documentation
Personal Information
- Age: 24
- Place of Birth: Licab
- Place of Birth: Nueva Ecija
- Height: 5’4
- Citizenship: Filipino
- Father's Name: Lucito S. Manabat
- Mother's Name: Merlita A. Manabat
- Date of Birth: 04/06/94
- Gender: Male
- Marital Status: Single
- Religion: Roman Catholic
Training
- ENCODER, Boso-Boso National High School, 360
- ENCODER, eTaxpoint Software Solution Corp., 450
Timeline
Bachelor of Science - Information Technology
ICCT Colleges
01.2011 - 01.2014
High School - undefined
Sta. Maria National High School
01.2007 - 01.2011
Elementary School - undefined
San Jose Elementary School
01.2001 - 01.2007
Customer Service Representative
Philippine Multi-Media System Inc.
Checker
SM Marikina
Operations Associate/PIF Writer
Lazada Group
Customer Service Representative
Tech Mahindra Business Services
Timekeeper
Romac Services and Trading Corp