Summary
Overview
Work History
Education
Skills
Timeline
Generic

JEFFREY A. BALTAZAR

Iloilo City

Summary

Dynamic Customer Service Representative with extensive experience at Xtendops, adept at resolving conflicts and enhancing customer loyalty through empathetic communication. Skilled in data entry and active listening, I consistently restore confidence in service excellence while managing high-stress situations effectively, contributing to improved user experiences and repeat business.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Xtendops (Meal Kit Delivery)
08.2022 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website/app and placing online orders, improving overall user experience.
  • Responded to customer requests for products, services, and company information.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Customer Service Representative

Legato Healthcare Technologies (Health Insurance)
09.2020 - 04.2021


  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Responded to the customer inquiry about the coverage of their health insurance policy.

Customer Service Representative

WNS Global Services (Car Insurance)
08.2018 - 07.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customer to lodge a claim for car accident, with their card insurance policy. Booked a towing, repairs and rental car for the customers.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Customer Service Representative

Transcom (Parcel Service)
09.2016 - 07.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to the customers inquiry for a parcel service company, provide tracking, delivery time frame, file investigation for damage/missing package.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Bachelor of Science - Elementary Education

Iloilo State College of Fisheries
Barotac Nuevo Campus, Iloilo City.
04-2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Product knowledge
  • Appointment scheduling

Timeline

Customer Service Representative

Xtendops (Meal Kit Delivery)
08.2022 - 03.2025

Customer Service Representative

Legato Healthcare Technologies (Health Insurance)
09.2020 - 04.2021

Customer Service Representative

WNS Global Services (Car Insurance)
08.2018 - 07.2020

Customer Service Representative

Transcom (Parcel Service)
09.2016 - 07.2018

Bachelor of Science - Elementary Education

Iloilo State College of Fisheries
JEFFREY A. BALTAZAR