Jeff Hajji Zapanta
Back Office & Email Support
Upper Tunghaan Minglanilla
Summary
Highly skilled and experienced technical support representative adept at analyzing, diagnosing, and resolving computer user support issues. Demonstrates proficiency in providing comprehensive technical assistance to users, including resolving complex technical issues. Possesses extensive knowledge of standard operating systems and networking protocols. Experienced in troubleshooting both computer hardware and software problems in customer-focused environments. Recognized for expertise in identifying and resolving complex technical challenges. Technology-savvy professional with strong troubleshooting capabilities and a customer-oriented approach. Experienced in providing network and software support, as well as developing and implementing technical solutions. Proficient in analyzing system performance and security to enhance the overall user experience.
Overview
4
4
years of professional experience
Work History
Email Support Representative
Office Partners 360
07.2023 - 03.2024
- Demonstrated adaptability when faced with changes in processes or procedures, quickly implementing new strategies with minimal disruptions to workflow or customer satisfaction levels.
- Effectively handles entire email backlog each day, ensuring thorough completion with focus on both quality and quantity.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
- Successfully resolved escalated cases through active listening, empathy, and effective problem-solving techniques.
- Maintain high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
Back Office Associate
Office Partners 360
07.2022 - 06.2023
- Conducted regular audits of internal processes to identify areas for improvement and ensure compliance with company policies.
- Efficiently managed high volumes of incoming correspondence, prioritizing tasks based on urgency and importance.
- Supported sales team initiatives resulting in increased revenue generation through seamless back-end support.
- Implemented process improvements that resulted in increased productivity within the back office team members.
Data Analyst
Office Partners 360
04.2020 - 07.2022
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Presented findings to executive leadership teams through concise presentations, influencing future strategy development.
- Resolved complex business challenges by leveraging statistical modeling techniques and machine learning algorithms.
Education
Bachelor of Science - Career And Technical Education
Cebu Technological University Main Campus
M.J. Cuenco Ave, Cor R. Palma Street, 6000 Cebu 04.2001 -
High School Diploma -
Naga National High School
City Of Naga, Cebu 04.2001 -
GED -
Upper Tunghaan Elementay School
Upper Tunghaan Abuno St., Tunghaan Minglanilla, Mi 04.2001 -
Skills
CRM Software
Timeline
Email Support Representative
Office Partners 360
07.2023 - 03.2024
Back Office Associate
Office Partners 360
07.2022 - 06.2023
Data Analyst
Office Partners 360
04.2020 - 07.2022
Bachelor of Science - Career And Technical Education
Cebu Technological University Main Campus
04.2001 -
High School Diploma -
Naga National High School
04.2001 -
GED -
Upper Tunghaan Elementay School
04.2001 -
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