Jefferson Santos
Customer Due Diligence Officer
Guimba,Nueva Ecija
Summary
Detail-oriented professional with 7 years in Compliance team. Strong analytical aptitude of customer due diligence process and methodology to identify patterns and trends to communicate risks to management. Successful managing multiple competing priorities and deadlines.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Due Diligence
William Hill Group
2019.01 - Current
- Doing a background check to a customer to prevent money laundering and fraud
- Ensuring the customer safety
- Conduct through due diligence check on new and existing customers to ensure compliance with KYC and AML regulation
- Conduct CDD of customer profile for on boarding, periodic review and trigger event review.
- Conducted investigations and enhanced due diligence reviews of various customer types and industries.
- Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
Customer Service Representative
William Hill Group
2016.08 - 2019.01
- Provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
- Manage large amounts of phone calls
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Restaurant Waiter
La Cigale Hotel
2012.02 - 2013.02
- Participated in routine inventory checks, minimizing discrepancies in stock levels for smooth operational flow.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Education
No Degree - Caregiving
2001.04 -
No Degree - Nursing
2001.04 -
High School Diploma -
2001.04 -
Skills
Customer Due Diligence
Due Diligence Processes
Know Your Customer
Investigation techniques
AML Compliance
Microsoft Office
Suspicious Activity Reporting
Sanctions Screening
Passenger transportation
Passenger Assistance
Materials Transport
Commercial driving
References
- Jose Mari Joya, Team Leader, +63915 822 8872, jmjoya@gmail.com
- Bryan Oligan, Branch Manager, +63948 672 9586, oliganbryan@gmail.com
Timeline
Customer Due Diligence - William Hill Group
2019.01 - Current
Customer Service Representative - William Hill Group
2016.08 - 2019.01
Restaurant Waiter - La Cigale Hotel
2012.02 - 2013.02
Skill Power Institute - No Degree, Caregiving
2001.04 -
College of The Immaculate Conception - No Degree, Nursing
2001.04 -
College of The Immaculate Conception - High School Diploma,
2001.04 -