Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Jefferson Santos

Jefferson Santos

Customer Due Diligence Officer
Guimba,Nueva Ecija

Summary

Detail-oriented professional with 7 years in Compliance team. Strong analytical aptitude of customer due diligence process and methodology to identify patterns and trends to communicate risks to management. Successful managing multiple competing priorities and deadlines.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

12
12
years of professional experience

Work History

Customer Due Diligence

William Hill Group
01.2019 - Current
  • Doing a background check to a customer to prevent money laundering and fraud
  • Ensuring the customer safety
  • Conduct through due diligence check on new and existing customers to ensure compliance with KYC and AML regulation
  • Conduct CDD of customer profile for on boarding, periodic review and trigger event review.
  • Conducted investigations and enhanced due diligence reviews of various customer types and industries.
  • Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.

Customer Service Representative

William Hill Group
08.2016 - 01.2019
  • Provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
  • Manage large amounts of phone calls
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Restaurant Waiter

La Cigale Hotel
02.2012 - 02.2013
  • Participated in routine inventory checks, minimizing discrepancies in stock levels for smooth operational flow.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.

Education

No Degree - Caregiving

Skill Power Institute, Cabanatuan City, Province Of Nueva Ecija, Philippines
04.2001 -

No Degree - Nursing

College of The Immaculate Conception, Cabanatuan City, Province Of Nueva Ecija, Philippines
04.2001 -

High School Diploma -

College of The Immaculate Conception, Cabanatuan City, Province Of Nueva Ecija, Philippines
04.2001 -

Skills

Customer Due Diligence

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References

  • Jose Mari Joya, Team Leader, +63915 822 8872, jmjoya@gmail.com
  • Bryan Oligan, Branch Manager, +63948 672 9586, oliganbryan@gmail.com

Timeline

Customer Due Diligence - William Hill Group
01.2019 - Current
Customer Service Representative - William Hill Group
08.2016 - 01.2019
Restaurant Waiter - La Cigale Hotel
02.2012 - 02.2013
Skill Power Institute - No Degree, Caregiving
04.2001 -
College of The Immaculate Conception - No Degree, Nursing
04.2001 -
College of The Immaculate Conception - High School Diploma,
04.2001 -

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Jefferson SantosCustomer Due Diligence Officer