Jefferson Masula
MARILAO
Summary
Results-driven professional with experience in account management, technical support, and appointment setting. Skilled in client handling, issue resolution, and driving conversions through strong communication and efficient follow-ups.
Overview
2
2
years of professional experience
1
1
Certification
1
1
Language
Work History
Technical Support Representative
TaskUs
09.2025 - Current
- Helped customers set up new systems, applications and software.
- Maintained a high level of product knowledge to offer expert advice on technical queries.
- Provided technical assistance to customers via phone, email, and chat, resolving issues efficiently.
- Provided clear and concise step-by-step technical support to guide clients.
- Conducted tactical troubleshooting to identify faults.
- Handled customer concerns and escalated major issues to supervisor.
Appointment Setter
Cleardesk
01.2026 - 03.2026
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Acted as first point of contact and set appointments for prospective clients.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Customer Account Services Agent
TaskUs
04.2024 - 09.2025
- Maintained confidentiality of customer information, adhering strictly to data protection regulations.
- Addressed customer service enquires quickly and accurately.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Followed-up on customer interactions to provide further support.
- Remained calm under pressure to handle customer complaints and solve problems.
Education
Bachelor of Science - Office Administration
Pambayang Dalubhasaan ng Marilao
Marilao11.2019
Skills
Customer service
Call center operations
Data protection
Inbound support
Issue resolution
Customer satisfaction
Communication skills
Product knowledge
Certification
HIPAA - Certified
Hobbies and interests
- Motorcycle Riding
- Mountain Climbing
- Computer Games
Languages
5,C1
Timeline
Appointment Setter
Cleardesk
01.2026 - 03.2026
Technical Support Representative
TaskUs
09.2025 - Current
Customer Account Services Agent
TaskUs
04.2024 - 09.2025
Bachelor of Science - Office Administration
Pambayang Dalubhasaan ng Marilao