Jefferson Coming
Cebu City, Province Of Cebu
Summary
Skilled Resolution Specialist with a proven track record at Amazon Operation Services Philippines, enhancing customer satisfaction through expert conflict resolution and interpersonal communication. Excelled in coaching new hires, improving team effectiveness. Demonstrates exceptional problem-solving and adaptability, driving process improvements and fostering positive customer relationships.
Overview
3
3
years of professional experience
Work History
Resolution Specialist
Amazon Operation Services Philippines
08.2023 - Current
- Supervised new employees on store policies, procedures, and techniques to enhance their performance and meet quality requirements.
- Provided regular reports from newly hires employess on key performance indicators related to complaint resolutions, identifying opportunities for process improvements or training enhancements where necessary.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
Retail Sales Associate
Amazon Operation Services Philippines
05.2022 - 08.2023
- Answered questions about store policies and addressed customer concerns.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Education
Humanities And Social Sciences
University of Cebu Senior High School
Special Science Class
Mabolo National High School
Special Science Class
Mabolo Elementary School
Skills
- Problem-solving abilities
- Conflict resolution and Critical Thinking
- Interpersonal and Communication Skills
- Adaptability and flexibility
- De-escalation techniques
- Policy enforcement
- Coaching and mentoring
Timeline
Resolution Specialist
Amazon Operation Services Philippines
08.2023 - Current
Retail Sales Associate
Amazon Operation Services Philippines
05.2022 - 08.2023
Humanities And Social Sciences
University of Cebu Senior High School
Special Science Class
Mabolo National High School
Special Science Class
Mabolo Elementary School
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