Summary
Overview
Work History
Education
Skills
Timeline
Generic

JEFFERSON B. PANLAQUI

CALOOCAN CITY

Summary

Experienced professional with a strong background in customer engagement and satisfaction. Proven track record of resolving issues and enhancing client experiences. Thrives in collaborative team settings and excels at adapting to changing requirements. Proficient in communication, problem-solving, and building strong client relationships.

Overview

8
8
years of professional experience

Work History

Customer Experience Agent

Alorica Teleservices Inc.
06.2023 - 05.2025
  • Taking inbound phone calls INTERNATIONALLY
  • Adding value and Elevate customer experience
  • Resolving Complaints: Investigating and resolving customer concerns, including returns, refunds, and exchanges.
  • Providing Product/Service Information: Explaining the features, benefits, and pricing of products or services.
  • Maintained a professional, friendly demeanor with customers at all times.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Leveraged excellent listening skills to understand each customer''s unique situation, resulting in tailored recommendations that met their specific needs.

Account Associate

VXI Global Holdings B.V. Phillipines
09.2022 - 06.2023
  • Taking phone calls to help our customers
  • Maintained detailed documentation using [Software].
  • Maintained a professional, friendly demeanor with customers at all times.
  • Conducted competitive analysis research to stay informed about competitor offerings and strategized accordingly.
  • Developed strong relationships with clients through consistent communication and proactive problem solving.
  • Answering customers inquiries from INTERNATIONAL ACCOUNT.

Account Specialist

Abelardo G. Luzano LAW Office
02.2021 - 09.2022
  • Handling Credit Card - Past due accounts.
  • Collecting their balances.
  • Promoting Good Customer Service Approach.
  • Engaged in Calls both Outbound and Inbound.
  • Assisting clients and resolving their concerns on their credit card.

Junior Credit Advisor

HC Consumer Finance Phils. Inc.
10.2017 - 01.2021
  • Do collection process to our clients.
  • Do chat support and email support to our clients, Established knowledge of protocols, answering customer inquiries.
  • Collecting Payments on their past due account.
  • Taking Inbound and Outbound calls.
  • Promoting Good Customer Relations
  • Delivering outstanding Customer service thru Chat, Email, over the Phone Calls.

Education

BSBA - Entrepreneurship

UNIVERSITY OF CALOOCAN CITY
Caloocan City, Metro Manila, Philippines
06.2016

Skills

  • Call center experience

  • Upselling

  • Technical support

  • Escalated call handling

  • Customer service

  • Teamwork and collaboration

  • Problem-solving skills

  • Time management

  • Multitasking Abilities

  • Calm and professional under pressure

Timeline

Customer Experience Agent

Alorica Teleservices Inc.
06.2023 - 05.2025

Account Associate

VXI Global Holdings B.V. Phillipines
09.2022 - 06.2023

Account Specialist

Abelardo G. Luzano LAW Office
02.2021 - 09.2022

Junior Credit Advisor

HC Consumer Finance Phils. Inc.
10.2017 - 01.2021

BSBA - Entrepreneurship

UNIVERSITY OF CALOOCAN CITY

Similar Profiles

CREATE PROFILE
JEFFERSON B. PANLAQUI