JEFFERSON B. FELIX
Phase 8 Blk 9, Lot 42, St. Gallen Street, Garden Villas 3, Brgy. Caingin, Sta. Rosa
Summary
Detail-oriented and results-driven financial crimes analyst with over 11 years of combined experience in anti-money laundering (AML), credit bureau disputes, and global logistics sales. Adept at conducting thorough investigations, regulatory reporting, and process improvements. Strong communication, leadership, and analytical skills with a consistent track record in financial operations and customer relations.
Overview
14
14
years of professional experience
Work History
Senior Operations Analyst – Financial Crimes
Wells Fargo International Solutions, LLC
08.2019 - Current
- Conduct comprehensive investigations on financial crime activities, including anti-money laundering (AML) and suspicious transactions
- File Unusual Activity Reports (UARs) in accordance with regulatory requirements
- Support the Money Laundering Reporting Officer (MLRO) with due diligence and compliance tasks
- Perform transaction monitoring, root cause analysis, and submit regulatory reports
Research Remediation Representative – Credit Bureau Disputes
Wells Fargo International Solutions, LLC
01.2017 - 07.2019
- Investigated escalated consumer credit disputes from credit bureaus and agencies
- Identified and documented risks, contract discrepancies, and compliance concerns
- Advised on process efficiencies and led team initiatives for quality improvement
- Provided direction and mentoring to new team members
Sales Specialist – IBERIA Cluster (Safmarine Container Line)
Maersk Global Service Centres (Phils.) Ltd.
06.2014 - 01.2017
- Supported external sales operations, ensuring volume and yield targets were achieved
- Handled rate inquiries, contract renewals, market updates, and account negotiations
- Conducted weekly calls with sales teams and managed top account performance
- Resolved invoice disputes and maintained accurate system updates
Process Expert – QTC-AFR (ML) / RSS-SCL (Africa)
Maersk Global Service Centres (Phils.) Ltd.
02.2014 - 06.2014
- Distributed team tasks and compiled daily/weekly data reports
- Audited freight rates and updated customer contracts
- Provided front-line support on ocean freight queries
Sales Associate – QTC-AFR (ML) / RSS-SCL (Africa)
Maersk Global Service Centres (Phils.) Ltd.
07.2011 - 02.2014
- Supported sales teams across Africa clusters by maintaining accurate customer contracts
- Handled pricing and freight-related inquiries from internal and external clients
Education
Bachelor of Arts - Classical Philosophy
Maria Assumpta Seminary
03.2011
High School -
Our Lady of Fatima Academy
03.2006
Elementary -
Gen. M. Natividad Central School
03.2002
Skills
- Microsoft Office Suite
- Salesforce
- Accenture Freight & Logistics System
- Actimize Tool
- SAP Reporting Tools
- Strong customer service orientation
- Excellent verbal and written communication
- Analytical and detail-oriented
- Ability to work independently under pressure
- Flexible and collaborative team player
- Process improvement mindset
- Team Training
- Project management
- Analytical mindset
- Attention to detail
- Multitasking Abilities
- Decision-making
- Adaptability and flexibility
Trainings And Seminars
- Risk Awareness Seminar – Wells Fargo, 09/06/18
- Process Trainer for New Hires – Wells Fargo
- Commercial Excellence Program – Maersk GSC, 11/14/15 & 11/28/15
- Business Continuity Project Participant – Maersk GSC, 11/01/14
Timeline
Senior Operations Analyst – Financial Crimes
Wells Fargo International Solutions, LLC
08.2019 - Current
Research Remediation Representative – Credit Bureau Disputes
Wells Fargo International Solutions, LLC
01.2017 - 07.2019
Sales Specialist – IBERIA Cluster (Safmarine Container Line)
Maersk Global Service Centres (Phils.) Ltd.
06.2014 - 01.2017
Process Expert – QTC-AFR (ML) / RSS-SCL (Africa)
Maersk Global Service Centres (Phils.) Ltd.
02.2014 - 06.2014
Sales Associate – QTC-AFR (ML) / RSS-SCL (Africa)
Maersk Global Service Centres (Phils.) Ltd.
07.2011 - 02.2014
High School -
Our Lady of Fatima Academy
Elementary -
Gen. M. Natividad Central School
Bachelor of Arts - Classical Philosophy
Maria Assumpta Seminary
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