Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Jefferson Arabis

Jefferson Arabis

Caloocan City, Metro Manila

Summary

  • Adaptable customer service expert known for effective problem resolution and critical thinking. Experience managing high-stress situations while ensuring customer satisfaction. Ready to leverage expertise to enhance team performance and customer experiences.
  • Dedicated Customer Service Representative with a proven track record of enhancing customer satisfaction and loyalty. Skilled in problem resolution and active listening, consistently exceeding performance metrics.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Alorica
Quezon City, Metro Manila, Philippines
07.2022 - 12.2025
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Customer Service Representative

VXI Global Solutions- AT&T BLUE
Quezon City, Metro Manila, Philippines
05.2020 - 12.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Associate

Shawarma Shack
Quezon City, Metro Manila, Philippines
01.2018 - 05.2019
  • Assisted customers in placing orders and addressing inquiries to enhance satisfaction.
  • Processed payments efficiently, ensuring accurate transactions and minimal wait times.
  • Resolved customer complaints promptly, maintaining positive relationships and loyalty.
  • Managed inventory levels by restocking supplies and tracking product availability.

Education

No Degree - Bachelor of Science in Psychology

BESTLINK COLLEGE OF THE PHILIPPINES
Quezon City, Metro Manila, Philippines
07-2020

High School Diploma -

CAMARIN HIGH SCHOOL
Caloocan City, Metro Manila, Philippines
07-2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Relationship building
  • Call center experience
  • Customer satisfaction measurement
  • Product knowledge
  • Team development

Timeline

Customer Service Representative

Alorica
07.2022 - 12.2025

Customer Service Representative

VXI Global Solutions- AT&T BLUE
05.2020 - 12.2021

Customer Associate

Shawarma Shack
01.2018 - 05.2019

No Degree - Bachelor of Science in Psychology

BESTLINK COLLEGE OF THE PHILIPPINES

High School Diploma -

CAMARIN HIGH SCHOOL
Jefferson Arabis