Adaptable customer service expert known for effective problem resolution and critical thinking. Experience managing high-stress situations while ensuring customer satisfaction. Ready to leverage expertise to enhance team performance and customer experiences.
Dedicated Customer Service Representative with a proven track record of enhancing customer satisfaction and loyalty. Skilled in problem resolution and active listening, consistently exceeding performance metrics.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Alorica
Quezon City, Metro Manila, Philippines
07.2022 - 12.2025
Contributed to sales growth by upselling products and services based on individual customer requirements.
Conducted training sessions for new hires, ensuring consistent level of service across team.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
VXI Global Solutions- AT&T BLUE
Quezon City, Metro Manila, Philippines
05.2020 - 12.2021
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Associate
Shawarma Shack
Quezon City, Metro Manila, Philippines
01.2018 - 05.2019
Assisted customers in placing orders and addressing inquiries to enhance satisfaction.
Processed payments efficiently, ensuring accurate transactions and minimal wait times.
Resolved customer complaints promptly, maintaining positive relationships and loyalty.
Managed inventory levels by restocking supplies and tracking product availability.