Jeffer Maduro
Business Development Representative/Lead Generation Specialist/ Customer And Sales Support Expert
Mabalacat City
Summary
Proud BPO professional since 2010 with broad experience in different facets of the call center industry - from customer service, sales, tech support, marketing & business development.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Business Development Representative
EMAPTA Global
3 2024 - 03.2025
- Assigned to prospect Australia and US clients, I am focused on identifying and nurturing potential business opportunities
- Key responsibilities include researching and qualifying leads in Apollo, reaching out to prospects via calls, emails, and LinkedIn, and scheduling meetings with potential clients
- As BDR, I build relationships, understand market needs, and collaborate with sales teams to drive growth
Lead Generation Specialist
TransparentBPO
08.2023 - 03.2024
- Company Overview: (remote)
- Collaborated with the VP of Business Development to build a lead management system
- My main responsibilities are to help with integration of lead generation tools (Apollo.io) and the automation of email sequences in Hubspot for faster outreach to potential prospects
- Created training modules/playbooks about the usage of Hubspot and Apollo, management of outbound campaigns and sales pipeline
- (remote)
Lead Generation Specialist
Origo BPO
06.2022 - 09.2023
- I am in charge of targeting the lead management process in Salesforce, from account selection, intelligence gathering, management of outbound campaigns up until lead conversion
- I am also in charge of keeping and updating these leads (sales pipeline) in our CRM
Executive Services Specialist II
Cloudstaff
11.2021 - 06.2022
- My main responsibilities are to develop new business and client generation through outbound calls and emails, conduct market research to identify leads and clients, set up a live meeting with prospects via Google Meet/Zoom and assist in closing the deal
Team Leader, Sales Operations
TATA Consultancy Services
06.2019 - 10.2021
- As a versatile senior expert in mobile services, I handle escalated calls and tickets in every field- collections, sales support, technical issues and billing disputes
- Promoted as Sales Team Lead, I managed 14-member team and provided support in achieving their targets and KPI's, created and implemented sales strategies and developed coach-to-success plans.
Sales Lead
Air-Tro
01.2018 - 05.2019
- Company Overview: (via Upwork)
- My main task is to help the CEO expand his business reach in California by promoting his company's products and services to all types of industries that need heating, ventilation and air conditioning by hitting sales targets
- (via Upwork)
Senior Technical Service Representative
Convergys Philippines
09.2015 - 12.2017
- As part of AT&T's technical team for DirecTV and AT&T home internet, I focus on handling trouble tickets and resolving them in a timely manner
- I also handle real-time escalated calls related to service or network issues
Senior Customer Service Representative
EGS Philippines
03.2010 - 09.2014
- Company Overview: (now ALORICA)
- As an assistant to the Team Leader, I handle escalated calls, manage team's schedule and breaks, provide weekly one-on-one coaching and other similar management responsibilities
- I also earned a certification as a Certified T-Mobile Trainer then I was designated as a Training Assistant Apprentice
- (now ALORICA)
Education
Bachelor of Secondary Education - Math
UNIVERSIDAD DE DAGUPAN
06.2004 - 04.2009
Skills
Proficient in CRMs ie Hubspot, Salesforce, GoHighLevel and Zoho
Proficient in lead generation tools ie Zoominfo, Apollo, Seamless AI, and Rocketreach
Deep knowledge in Account Based Marketing
Familiarity in B2B and B2C customer service and sales setting
References
- Jason Sterns, VP Business Development, Transparent BPO, jason.sterns@transparentbpo.com
- Rommel Lao, Sales Development Manager, Origo BPO, 09987943371
- Josher Manansala, Operations Manager, Alorica, 0961-895-7592
Timeline
Lead Generation Specialist
TransparentBPO
08.2023 - 03.2024
Lead Generation Specialist
Origo BPO
06.2022 - 09.2023
Executive Services Specialist II
Cloudstaff
11.2021 - 06.2022
Team Leader, Sales Operations
TATA Consultancy Services
06.2019 - 10.2021
Sales Lead
Air-Tro
01.2018 - 05.2019
Senior Technical Service Representative
Convergys Philippines
09.2015 - 12.2017
Senior Customer Service Representative
EGS Philippines
03.2010 - 09.2014
Bachelor of Secondary Education - Math
UNIVERSIDAD DE DAGUPAN
06.2004 - 04.2009
Business Development Representative
EMAPTA Global
3 2024 - 03.2025