JEFAVEN BENAFIN

• Account Management
• Attends kickoff/daily ops/client meetings
• Responsible for understanding the scope of work and specifications of the leads that the client is targeting
• Relays the requirements and specifications of the campaign to the internal team for data build
• Responsible for monitoring the campaign status, and communicating with the internal team to make sure the requirements are met and only high quality leads are generated.
• Handles lead delivery to the client portal (Convertr, Integrate, MSIGHTS)
• Works with the internal team to provide daily/weekly delivery reports to the client POC and offer resolutions and/or suggestions to successfully complete their campaign/s.

• Worked with the Enrollment Team
• B2C/B2B Customer Service and Sales
• Find and gather contact details of prospects, convince business customers and establish a relationship during conversation to make an appointment
• Assist the sales team in managing sales and marketing campaigns including follow up calls
• Generate new lead source new and business opportunities
• Verifies the patient's insurance benefits

• Customer Service and Sales
• Assists clients to process their bookings provides advice and best option/s for the client's reservation depending on their needs and requirements
• Assists customers with their existing reservations (confirmation, modification, cancellation) and general inquiries about their membership and benefits.

• Customer Service and Sales (inbound/outbound calls)
• Generate new lead source new and business opportunities
• Assists patients to verify their health insurance coverage

• B2B Customer Service and Sales (inbound/outbound calls and email)
• Account Management
• Acts as the Client Services Manager
• Assists clients in identifying which product and service should they avail
• Processes orders and ticket creation on behalf of the client
• Responsible for providing peer support for agents under nesting period

● B2C Inbound campaign | Customer Service and Sales
● Assists customers on their inquiry about the product/services offered and identify the
best plan applicable to the customer's needs
● Handles customer complaints, missing accounts, and product claim escalations
● Top agent/VIP agent of the year (2015)

Designation: Customer Service and Sales Representative

(October 2013 - June 2014)
● B2C Inbound Sales and Customer Support
● Sells parts and accessories
● Assists customers regarding their inquiries and is responsible for providing part
numbers

Designation: Customer Care Service and Technical Support

(June 2014 - August 2014)
● Provides basic troubleshooting steps
● Responsible for creating a ticket for customers who needs further technical
assistance and/or home maintenance/repair service