Summary
Overview
Work History
Education
Skills
Timeline
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Jeena Daluz

Jeena Daluz

Bachelor Of Secondary Education, Major In English
Valenzuela, Metro Manila,00

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

YouTube Content Creator/ Customer and Technical

Concentrix
06.2023 - Current
  • Maintained a positive online presence by addressing negative comments professionally and fostering a supportive community among viewers.
  • Boosted subscriber count through effective promotion of channel on various social media platforms and collaborations with other creators.
  • Utilized data-driven insights from YouTube analytics to identify trends and make informed decisions regarding content strategy adjustments.
  • Improved audience retention rates by analyzing viewer feedback and adjusting content accordingly.
  • Established efficient workflows for video production process including scripting, filming, editing, thumbnail design, uploading, optimizing metadata.
  • Increased viewership by consistently producing high-quality, engaging content tailored to target audience preferences.
  • Developed a recognizable personal brand by establishing a consistent theme, style, and tone across all videos.

Customer Service Representative/Technical Support Representative

Alorica
06.2020 - 06.2023
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Tracked customer service cases and updated service software with customer information.

Education

Bachelor of Science - Secondary Education - Major in English

Sta. Cecilia College
Valenzuela, Metro Manila, Philippines
04.2001 -

Skills

Video Editing

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Timeline

YouTube Content Creator/ Customer and Technical

Concentrix
06.2023 - Current

Customer Service Representative/Technical Support Representative

Alorica
06.2020 - 06.2023

Bachelor of Science - Secondary Education - Major in English

Sta. Cecilia College
04.2001 -

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Jeena DaluzBachelor Of Secondary Education, Major In English