Jee-yon Christoneth Hampac
Customer Service Expert
Cubao, Metro Manila
Summary
Dynamic customer service professional with a proven track record, excelling in complaint resolution and sales expertise. Adept at leveraging CRM tools to enhance customer satisfaction and loyalty. Recognized for mentoring peers and fostering team collaboration, driving productivity and seamless service delivery in fast-paced environments.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
IBEX Global
02.2024 - 04.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Proactively offer available products to customers to maximize their enjoyment and service experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer and Back Office Representative
Intelassist
02.2023 - 12.2023
- Streamlined office processes for improved workflow and increased productivity.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Upsold appliances to customers by identifying their needs and recommending suitable products.
- Showcased excellent problem-solving skills while troubleshooting technical issues related to appliances.
- Collaborated with team members on projects, contributing to successful outcomes.
- Facilitated communication between departments, improving interdepartmental relations and cooperation.
- Assisted with event planning, coordinating logistics for seamless execution of customer appliances.
Learning Associate II
Alorica
04.2021 - 12.2022
- Facilitated onboarding and training for multiple new hire classes, ensuring consistent delivery and comprehension of key materials.
- Successfully managed and led several cohorts of new hires through structured training programs.
- Handled training and integration for multiple groups of new employees, contributing to a streamlined onboarding process.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Advisor I, Technical Support Expert
Concentrix
06.2019 - 02.2021
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Advised clients on appropriate insurance coverage, tailored solutions to their needs, and closed sales to drive company revenue.
- Utilized advanced CRM tools to track customer interactions efficiently while maintaining detailed records of their equipments and account records.
- Diagnosed and resolved hardware and software issues on customer equipment in a timely manner.
- Assisted customers with identifying and fixing equipment malfunctions, ensuring minimal downtime
Customer Service Representative
Alorica
09.2017 - 05.2018
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Education
Associate of Science - Information Technology
Southern Leyte State University
Southern Leyte 04.2001 -
Skills
Customer relationship management (CRM)
Live chat support
Technical support
Sales expertise
Service upselling
Customer service
Problem-solving
Product knowledge
Adaptability and flexibility
Complaint resolution
Call center experience
Team collaboration
Computer proficiency
Timeline
Customer Service Representative
IBEX Global
02.2024 - 04.2025
Customer and Back Office Representative
Intelassist
02.2023 - 12.2023
Learning Associate II
Alorica
04.2021 - 12.2022
Advisor I, Technical Support Expert
Concentrix
06.2019 - 02.2021
Customer Service Representative
Alorica
09.2017 - 05.2018
Associate of Science - Information Technology
Southern Leyte State University
04.2001 -
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