Jedwyn Ross Nono
Mandaluyong
Summary
Dynamic Risk Team Manager with extensive experience at Remitly, excelling in transaction monitoring and stakeholder engagement. Proven track record in enhancing compliance and implementing successful project management strategies. Adept at fraud prevention and mentoring teams, driving significant improvements in operational efficiency and customer satisfaction. Studies cybersecurity as career progression path.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Risk Team Manager - New Initiatives
Remitly
Mandaluyong
09.2024 - Current
- Concentrated efforts on the Small and Microbusiness Pay project.
- Oversees project management for business compliance across various initiatives.
- Facilitated alignment between various teams for successful implementation of policies.
Risk Team Manager - Incubation
Remitly Inc
Mandaluyong
12.2023 - 08.2024
- Incubating new sending and receiving corridors (countries) before endorsing them to the global team.
- Tests new products and features for the company and conducts User Acceptance Testing (UAT)
- In-charge of initial compliance insights for these countries and introduce them to the Standard Operating Procedures (SOP)
- Monitors sending behavior and conduct transaction monitoring to identify patterns and manage identified risks
Risk Team Manager - Global Operations
Remitly Inc
Mandaluyong
10.2022 - 11.2023
- Managed and coached a team of Support Associates, which enhanced individual strengths and improved overall team performance.
- Acted as a go-to expert for Supervisor escalations, which ensured effective handling of complex customer calls and improved customer satisfaction.
- Mentored team members on development and soft skills, helping them grow in their roles and become more effective in their positions.
- Coordinated transparently with stakeholders, leadership, HR, and Program Managers, which ensured everyone was informed and engaged in team initiatives.
Program Specialist
Remitly Inc
Mandaluyong
01.2022 - 09.2022
- Conducted internal audits, ensuring compliance and identifying areas for improvement, which enhanced product knowledge among associates.
- Collaborated with team managers and data analysts to refine processes and workflows, boosting overall efficiency in operations.
- Performed root cause analysis on outlier issues, leading to targeted solutions that minimized recurring problems.
- Gathered updates and changes from Program Managers and stakeholders, effectively communicating and rolling out pertinent information to agents.
Customer Protection Associate
Remitly Inc
Mandaluyong
08.2020 - 12.2021
- Inbound and outbound calls to and from customers having risk-related concerns
- Working on compliance, fraud reviews, OFAC and AML tasks which includes specially-assigned tasks such as suspension appeal and handling high risk accounts
Risk Management Officer
PlayerAuctions - Itemmania
Pasig
11.2017 - 02.2020
- Account management for buyers and sellers on the website mostly relating to payments and transactions; verification of accounts upon registration; member engagement via outbound calls; building trust and relationship, and answering account concerns through chat and email; educating sellers on the policies and etiquettes in posting their offers for sales; answering chargeback claims from buyers and analyzing their account and purchase/s to avoid future risks
Risk Management Analyst
JP Morgan Chase & Co
Taguig
06.2014 - 06.2016
- Card member account management relating to unauthorized charges
- Managing inquiries and updates regarding claims, spending pattern research and outbound phone calls on both members and third party merchants for verification
Education
Bachelor of Science - International Relations major in Diplomacy
Lyceum of the Philippines University
Manila04.2012
Skills
- Transaction monitoring
- Fraud prevention
- Customer service
- Stakeholder engagement
- User acceptance testing
- Project management
- Regulatory compliance
- Risk assessment
- Root cause analysis
Certification
Civil Service Eligibility - Professional Level
Accomplishments
- Remitly Quarterly and Monthly Top Performer
- Remitly Cultural Values Awardee: Constructively Direct
Affiliations
- Traveling
- Cybersecurity
- Music
- Anime
Timeline
Risk Team Manager - New Initiatives
Remitly
09.2024 - Current
Risk Team Manager - Incubation
Remitly Inc
12.2023 - 08.2024
Risk Team Manager - Global Operations
Remitly Inc
10.2022 - 11.2023
Program Specialist
Remitly Inc
01.2022 - 09.2022
Customer Protection Associate
Remitly Inc
08.2020 - 12.2021
Risk Management Officer
PlayerAuctions - Itemmania
11.2017 - 02.2020
Risk Management Analyst
JP Morgan Chase & Co
06.2014 - 06.2016
Bachelor of Science - International Relations major in Diplomacy
Lyceum of the Philippines University
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