Jedrich Edward S. Tuanquin
Loans Expert
Quezon City, Metro Manila,00
Overview
12
12
years of professional experience
Work History
Loan Executive
Pacific Equity and Loan
03.2022 - Current
- Mentored junior staff members, sharing industry knowledge and best practices for improved team performance.
- Collaborated with cross-functional teams for seamless execution of loan servicing tasks.
- Managed a diverse portfolio of loans, ensuring timely repayments and optimal client satisfaction.
- Enhanced customer retention by providing exceptional service and addressing concerns promptly.
- Increased referral rates by cultivating solid relationships with external partners such as real estate agents, builders, and financial planners.
Customer Service Associate, Ride-Hailing Account (codename “CHARIOT”)
TASKUS
11.2020 - 02.2022
- Tasked in assisting clients and customers with account issues in a timely and satisfactory manner.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
General Content Writer
AIOCITY
07.2019 - 09.2020
- Tasked in creating content- be it instructional manuals or blog posts.
Manager
NOBLEKING PHILIPPINES, SAUSAGE ALLEY
08.2018 - 09.2019
- Trained staff and maintained high-quality service and food.
Product-specific Trainer
ALORICA
08.2016 - 08.2018
- Managed and trained two teams of newly hired individuals; imparted product knowledge.
Videographer, Marketing Associate
TANGHALANG PILIPINO
04.2013 - 05.2013
- As an on-the-job training, was tasked to document the activities of the theater guild’s month-long workshop event. Was also tasked to market the events the following month in various schools.
Education
AB - Communication Arts
Colegio De San Juan De Letran
05.2014
AB - Journalism
University of Santo Tomas
05.2008
Skills
Experienced in both spoken and written communication, technical and creative writing
Timeline
Loan Executive
Pacific Equity and Loan
03.2022 - Current
Customer Service Associate, Ride-Hailing Account (codename “CHARIOT”)
TASKUS
11.2020 - 02.2022
General Content Writer
AIOCITY
07.2019 - 09.2020
Manager
NOBLEKING PHILIPPINES, SAUSAGE ALLEY
08.2018 - 09.2019
Product-specific Trainer
ALORICA
08.2016 - 08.2018
Videographer, Marketing Associate
TANGHALANG PILIPINO
04.2013 - 05.2013
AB - Journalism
University of Santo Tomas
AB - Communication Arts
Colegio De San Juan De Letran
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