Jedid Carl Berlandino
Bocaue, Province of Bulacan
Summary
Experienced Software Engineer and Technical Account Manager with a strong track record, skilled in API integration and fostering teamwork. Leveraged React, Node.js, PHP, and exceptional problem-solving skills to enhance client satisfaction and streamline requirement delivery. Known for adaptability, reliability, and driving technical solutions boosting product usability and client support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Account Manager
Pinoy Connect
09.2024 - Current
- Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
- Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
- Led cross-functional teams to deliver customized solutions that exceeded client expectations.
- Served as a liaison between clients and internal teams to ensure smooth project execution and delivery.
Technical Product Specialist
Reliasourcing Inc.
01.2023 - 09.2024
- Advised clients on best practices and effective implementation strategies, ensuring seamless integration of our products into their existing systems.
- Collaborated with the development of internal tools to streamline processes, such as testing tool and a CRM system.
- Collaborated with cross-functional teams to streamline product development processes, ensuring timely delivery of updates.
- Streamlined communication between departments, facilitating smooth product launches and updates.
- Implemented technical solutions for improved customer satisfaction, addressing various client needs.
- Trained colleagues on new product features, fostering a knowledgeable team environment.
Software Engineer
Accenture
08.2021 - 01.2023
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Analyzed proposed technical solutions based on customer requirements.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
- Developed reusable components that significantly reduced development effort on multiple projects.
Education
Bachelor of Science - Electrical Engineering
University of The Philippines Los Baños
Los Baños, Laguna, Philippines08-2021
Skills
- React
- Javascript, Nodejs
- PHP, Laravel
- MySQL
- Apigee
- API integration
- Amazon web services
- API design
- Problem-solving
- Decision-making
- Teamwork and collaboration
- Adaptable, flexible, reliable
Certification
- Amazon Web Services Cloud Practitioner
- AWS Partner: Accreditation (Business)
- Microsoft Certified: Azure Fundamentals
- Registered Electrical Engineer
Timeline
Technical Account Manager
Pinoy Connect
09.2024 - Current
Technical Product Specialist
Reliasourcing Inc.
01.2023 - 09.2024
Software Engineer
Accenture
08.2021 - 01.2023
Bachelor of Science - Electrical Engineering
University of The Philippines Los Baños
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