Summary
Overview
Work History
Education
Skills
Training
Timeline
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JEDEL RICA GENODIA

Psychology Graduate With Strong Counseling And Client Support Experience
Eastwood City

Summary

Detail-oriented professional with extensive experience in customer support, administrative tasks, and data management. Proven ability to manage heavy workloads while consistently meeting high standards of quality and accuracy. Strong communication and problem-solving skills enable seamless adaptation to diverse roles and fast-paced environments. Tech-savvy and proactive, committed to continuous learning of new systems and processes, and dedicated to providing reliable support that enhances team organization and productivity.

Overview

2
2
years of professional experience
1
1
Language

Work History

Customer Service Representative

Genpact
01.2023 - 08.2023
  • Handled multichannel support (chat and voice) for clients in the UK, North America, and Australia.
  • Managed an average of 90+ chat tickets daily, while maintaining quality and efficiency in handling financial concerns.
  • Processed financial transactions, including disputes, chargebacks, and refunds, with strict compliance to company policies.
  • Assisted customers with credit card account inquiries, billing concerns, and account updates, while ensuring data privacy and confidentiality.
  • Delivered high-quality customer experience by practicing empathy, problem-solving, and active listening.
  • Consistently met performance metrics, such as resolution time, customer satisfaction, and quality assurance scores.

Counseling Experience With College Students

University of Baguio
04.2025 - 05.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning, and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • I paid attention to detail while completing assignments.

Human Resources Management Intern

Department of Health
02.2025 - 03.2025
  • Served as a reliable point of contact for both employees and managers seeking HR-related information or guidance.
  • Organized various team-building events and activities to foster a positive company culture and improve communication among staff members.
  • Provided support during annual performance review cycles, including gathering feedback from managers and preparing relevant documentation.
  • Collaborated with department heads to identify staffing needs and create effective recruitment strategies accordingly.

Education

Elementary -

Alassin Elementary School
05-2014

Bachelor of Science - Psychology

University of Baguio
06-2025

High School Diploma -

LMI Integrated Formation And Education, Inc.
05-2021

Skills

Administrative Support

Training

  • Field Methods in Psychology, 08/01/22, 05/01/23
  • Experimental Psychology, 08/01/22, 05/01/23
  • Psychological Statistics, 08/01/21, 05/01/22
  • Psychological Assessment, 08/01/22, 05/01/23
  • Industrial Organizational Psychology, 08/01/23, 05/01/24
  • Clinical Psychology, 08/01/23, 05/01/24
  • Level-Up: Improving Service Quality to Achieve Customer Satisfaction - Webinar, 02/26/21, 3 hours
  • Human Resource Management - Department of Health Cordillera Administrative Region, 05/01/25

Timeline

Counseling Experience With College Students

University of Baguio
04.2025 - 05.2025

Human Resources Management Intern

Department of Health
02.2025 - 03.2025

Customer Service Representative

Genpact
01.2023 - 08.2023

Elementary -

Alassin Elementary School

Bachelor of Science - Psychology

University of Baguio

High School Diploma -

LMI Integrated Formation And Education, Inc.
JEDEL RICA GENODIAPsychology Graduate With Strong Counseling And Client Support Experience