JEDEL RICA GENODIA
Psychology Graduate With Strong Counseling And Client Support Experience
Eastwood City
Summary
Detail-oriented professional with extensive experience in customer support, administrative tasks, and data management. Proven ability to manage heavy workloads while consistently meeting high standards of quality and accuracy. Strong communication and problem-solving skills enable seamless adaptation to diverse roles and fast-paced environments. Tech-savvy and proactive, committed to continuous learning of new systems and processes, and dedicated to providing reliable support that enhances team organization and productivity.
Overview
2
2
years of professional experience
1
1
Language
Work History
Customer Service Representative
Genpact
01.2023 - 08.2023
- Handled multichannel support (chat and voice) for clients in the UK, North America, and Australia.
- Managed an average of 90+ chat tickets daily, while maintaining quality and efficiency in handling financial concerns.
- Processed financial transactions, including disputes, chargebacks, and refunds, with strict compliance to company policies.
- Assisted customers with credit card account inquiries, billing concerns, and account updates, while ensuring data privacy and confidentiality.
- Delivered high-quality customer experience by practicing empathy, problem-solving, and active listening.
- Consistently met performance metrics, such as resolution time, customer satisfaction, and quality assurance scores.
Counseling Experience With College Students
University of Baguio
04.2025 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning, and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- I paid attention to detail while completing assignments.
Human Resources Management Intern
Department of Health
02.2025 - 03.2025
- Served as a reliable point of contact for both employees and managers seeking HR-related information or guidance.
- Organized various team-building events and activities to foster a positive company culture and improve communication among staff members.
- Provided support during annual performance review cycles, including gathering feedback from managers and preparing relevant documentation.
- Collaborated with department heads to identify staffing needs and create effective recruitment strategies accordingly.
Education
Elementary -
Alassin Elementary School
05-2014
Bachelor of Science - Psychology
University of Baguio
06-2025
High School Diploma -
LMI Integrated Formation And Education, Inc.
05-2021
Skills
Administrative Support
Organizational Skills
Familiar with CRM Tools
Proficient in Google Workspace
Task Coordination
Email Coordination
Customer Service
Problem-Solving Skills
Strong Research Skills
Familiar with Project Management Tools
Proficient in MS Office
Calendar Coordination
Communication
Administrative Support
Training
- Field Methods in Psychology, 08/01/22, 05/01/23
- Experimental Psychology, 08/01/22, 05/01/23
- Psychological Statistics, 08/01/21, 05/01/22
- Psychological Assessment, 08/01/22, 05/01/23
- Industrial Organizational Psychology, 08/01/23, 05/01/24
- Clinical Psychology, 08/01/23, 05/01/24
- Level-Up: Improving Service Quality to Achieve Customer Satisfaction - Webinar, 02/26/21, 3 hours
- Human Resource Management - Department of Health Cordillera Administrative Region, 05/01/25
Timeline
Counseling Experience With College Students
University of Baguio
04.2025 - 05.2025
Human Resources Management Intern
Department of Health
02.2025 - 03.2025
Customer Service Representative
Genpact
01.2023 - 08.2023
Elementary -
Alassin Elementary School
Bachelor of Science - Psychology
University of Baguio
High School Diploma -
LMI Integrated Formation And Education, Inc.