Jedel Rica Genodia
Customer Service Representative
Quezon City,PH
Summary
Detail-oriented professional with experience in customer support, administrative tasks, and data management. Skilled in communication, organization, and problem-solving. Strong ability to adapt to various roles and industries. Passionate about helping teams stay efficient and organized by providing reliable support. Tech-savvy, proactive, and eager to learn new skills and systems.
Overview
2
2
years of professional experience
12
12
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
Genpact
BALANGA CITY
01.2023 - 08.2023
- Managed customer inquiries via email, chat, and phone, ensuring high-quality resolutions and satisfaction.
- Performed data entry, documentation, and database management to maintain customer records.
Counseling Experience With College Students
University of Baguio
Baguio City
04.2025 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Human Resources Management Intern
Department of Health
02.2025 - 03.2025
- Served as a reliable point of contact for both employees and managers seeking HR-related information or guidance.
- Organized various team-building events and activities to foster a positive company culture and improve communication among staff members.
- Provided support during annual performance review cycles, including gathering feedback from managers and preparing relevant documentation.
- Collaborated with department heads to identify staffing needs and create effective recruitment strategies accordingly.
Education
Bachelor of Science - PSYCHOLOGY
UNIVERSITY OF BAGUIO
BAGUIO CITY 01.2021 - 01.2025
High School Diploma -
LMI Integrated Formation And Education, Inc.
01.2019 - 01.2021
Elementary - undefined
Alasasin Elementary School
01.2008 - 01.2014
Skills
Training
- Field Methods in Psychology, 08/01/22, 05/01/23
- Experimental Psychology, 08/01/22, 05/01/23
- Psychological Statistics, 08/01/21, 05/01/22
- Psychological Assessment, 08/01/22, 05/01/23
- Industrial Organizational Psychology, 08/01/23, 05/01/24
- Clinical Psychology, 08/01/23, 05/01/24
- Level-Up: Improving Service Quality to Achieve Customer Satisfaction - Webinar, 02/26/21, 3 hours
- Human Resource Management - Department of Health Cordillera Administrative Region, 05/01/25
Timeline
Counseling Experience With College Students
University of Baguio
04.2025 - 05.2025
Human Resources Management Intern
Department of Health
02.2025 - 03.2025
Customer Service Representative
Genpact
01.2023 - 08.2023
Bachelor of Science - PSYCHOLOGY
UNIVERSITY OF BAGUIO
01.2021 - 01.2025
High School Diploma -
LMI Integrated Formation And Education, Inc.
01.2019 - 01.2021
Elementary - undefined
Alasasin Elementary School
01.2008 - 01.2014
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