Jedel Rica Genodia
Customer Service Representative
Quezon City,PH
Summary
Detail-oriented professional with experience in customer support, administrative tasks, and data management. Skilled in communication, organization, and problem-solving. Strong ability to adapt to various roles and industries. Passionate about helping teams stay efficient and organized by providing reliable support. Tech-savvy, proactive, and eager to learn new skills and systems.
Overview
2
2
years of professional experience
12
12
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
Genpact
BALANGA CITY
01.2023 - 08.2023
- Managed customer inquiries via email, chat, and phone, ensuring high-quality resolutions and satisfaction.
- Performed data entry, documentation, and database management to maintain customer records.
Counseling Experience With College Students
University of Baguio
Baguio City
04.2025 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Human Resources Management Intern
Department of Health
02.2025 - 03.2025
- Served as a reliable point of contact for both employees and managers seeking HR-related information or guidance.
- Organized various team-building events and activities to foster a positive company culture and improve communication among staff members.
- Provided support during annual performance review cycles, including gathering feedback from managers and preparing relevant documentation.
- Collaborated with department heads to identify staffing needs and create effective recruitment strategies accordingly.
Education
Bachelor of Science - PSYCHOLOGY
UNIVERSITY OF BAGUIO
BAGUIO CITY 01.2021 - 01.2025
High School Diploma -
LMI Integrated Formation And Education, Inc.
01.2019 - 01.2021
Elementary - undefined
Alasasin Elementary School
01.2008 - 01.2014
Skills
Administrative Support
Customer Service
Communication
Email Coordination
Calendar Coordination
Task Coordination
Proficient in MS Office
Proficient in Google Workspace
Familiar with Project Management Tools
Familiar with CRM Tools
Strong Research Skills
Organizational Skills
Problem-Solving Skills
Tech-Savvy
Training
- Field Methods in Psychology, 08/01/22, 05/01/23
- Experimental Psychology, 08/01/22, 05/01/23
- Psychological Statistics, 08/01/21, 05/01/22
- Psychological Assessment, 08/01/22, 05/01/23
- Industrial Organizational Psychology, 08/01/23, 05/01/24
- Clinical Psychology, 08/01/23, 05/01/24
- Level-Up: Improving Service Quality to Achieve Customer Satisfaction - Webinar, 02/26/21, 3 hours
- Human Resource Management - Department of Health Cordillera Administrative Region, 05/01/25
Timeline
Counseling Experience With College Students
University of Baguio
04.2025 - 05.2025
Human Resources Management Intern
Department of Health
02.2025 - 03.2025
Customer Service Representative
Genpact
01.2023 - 08.2023
Bachelor of Science - PSYCHOLOGY
UNIVERSITY OF BAGUIO
01.2021 - 01.2025
High School Diploma -
LMI Integrated Formation And Education, Inc.
01.2019 - 01.2021
Elementary - undefined
Alasasin Elementary School
01.2008 - 01.2014