Jedediah Mel Macias

Dynamic Customer Service Representative with proven expertise at Iqor Philippines, adept at resolving conflicts and enhancing customer satisfaction. Skilled in active listening and complaint resolution, I effectively managed high-stress situations, fostering loyalty and repeat business. Proficient in CRM software, I consistently delivered accurate information and built strong client relationships.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.