JEDAN A. CUYAG
Lapu-Lapu City
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Representative
Concentrix
05.2023 - Current
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Customer Service Representative
Wipro Philippines Inc.
05.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Business Process Associate
Manulife Business Processing Services
03.2021 - 05.2022
- Performed data entry operations to update database with customer responses.
- Collected, arranged, and input information into database system.
Education
Bachelor of Science - Industrial Technology, Electronics Technology
Lapu-Lapu City College
01.2016 - 01.2020
Skills
Adaptability
Ability to work independently or as a part of team
Customer service
Active listening
undefinedPersonal Information
- Age: 24
- Date of Birth: 09/11/98
- Gender: Male
Training
- Souhatsu Cebu Manufacturing Inc., On the Job Trainee (Maintenance Department), 05/01/19, 03/31/20
- Reserved Officer Training Corps., Military Service 1 - Military Service 2, 06/01/16, 05/31/17
Timeline
Technical Support Representative
Concentrix
05.2023 - Current
Customer Service Representative
Wipro Philippines Inc.
05.2022 - Current
Business Process Associate
Manulife Business Processing Services
03.2021 - 05.2022
Bachelor of Science - Industrial Technology, Electronics Technology
Lapu-Lapu City College
01.2016 - 01.2020
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