Jecelline A. Arcega
Marilao,BEN
Summary
Quality-driven Product Manager with 4-year background carrying products from conception to production. Excellent technical knowledge and presentation skills. Firm grasp of product composition, structure and applications.
Overview
9
9
years of professional experience
Work History
Product Manager
Hooli Software Development Services
Marilao, Bulacan
07.2020 - Current
- Developed product roadmaps to help guide the development of new products.
- Collaborated with stakeholders to define product requirements and user stories.
- Led project planning sessions to map out timelines for feature releases.
- Defined and analyzed product metrics to facilitate growth of product.
- Managed cross-functional teams across departments, including engineering, quality assurance, and marketing.
- Leveraged technical knowledge to navigate functional requirements.
- Managed multiple projects with competing deadlines simultaneously.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Maintained records of all documents related to each project including specifications.
- Facilitated Scrum ceremonies, such as Sprint Planning, Daily Stand-Ups, Retrospectives and Reviews.
- Removed impediments and protected team members from interruptions and distractions to maximize productivity.
- Conducted periodic inspections of job sites for quality and progress.
- Maintained product backlogs, ensuring that items are well defined and prioritized based on business value.
- Created dashboards using JIRA to track project progress and milestones.
- Enforced scrum values such as transparency, respect, commitment, courage, focus, openness and inspection.
- Worked closely with senior management and other stakeholders during strategic planning sessions for upcoming releases.
Lead QA Analyst
Hooli Software Development Services
Marilao
03.2018 - 06.2020
- Utilized defect tracking tools such as JIRA to track issues reported during the QA process.
- Created detailed bug reports with steps to reproduce the issue along with screenshots when necessary.
- Developed and maintained test plans, cases, scripts, and data for manual and automated testing.
- Collaborated with other departments such as engineering, customer support, sales, to resolve customer issues quickly.
Technical Support Representative
Convergys Philippines
Mandaluyong
06.2015 - 01.2017
- Troubleshot customer inquiries related to internet connectivity issues.
- Resolved escalated customer service issues in a timely manner.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Education
Bachelor of Science in Information Technology - Information Technology
Pambayang Dalubhasaan Ng Marilao
Marilao, Bulacan06-2015
Skills
- Microsoft Visual Basic
- Java
- Microsoft C & C
- HTML
- MySQL
- Jira
- Confluence
- Bitbucket
- Requirements Building
- Product Lifecycle Management
- Competitive Analysis
- Product Roadmaps
- Project Planning
- Scrum Framework
- Requirements Gathering
- Timeline Management
- Project tracking
- Sprint Planning
References
References available upon request.
Timeline
Product Manager
Hooli Software Development Services
07.2020 - Current
Lead QA Analyst
Hooli Software Development Services
03.2018 - 06.2020
Technical Support Representative
Convergys Philippines
06.2015 - 01.2017
Bachelor of Science in Information Technology - Information Technology
Pambayang Dalubhasaan Ng Marilao
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