JECAH LAURA A. BISCARRA
Administrative Assistant
Quezon City
Summary
Experienced professional with a dynamic background in various roles, skilled at leveraging expertise to contribute effectively to new organizations.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Marketing Supervisor
Achievers Manpower Management Services Inc.
7 2022 - 5 2024
- Organized promotional items for customers and events.
- Increased lead generation through targeted social media advertising.
- Planned and carried out successful marketing events and trade show appearances as head of 15-person marketing team.
- Conducted regular competitor analysis to stay ahead of emerging trends and maintain a competitive edge in the marketplace.
- Managed cross-functional teams to deliver successful product launches on time and within budget.
- Coordinated trade show appearances, maximizing brand exposure at industry events.
- Streamlined internal communication processes, fostering collaboration across departments in support of marketing goals.
- Fostered lasting partnerships with complementary businesses for cross-promotional efforts that expanded reach without increasing costs.
- Developing and implementing marketing collaterals and campaigns each year.
- Developed strong relationships with industry influencers, securing positive media coverage for company events and initiatives.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Managed airline, hotel and restaurant booking for the VIPs and marketing professionals.
- Supported executives through coordinating travel arrangements, and keeps confidentiality.
- Checked expense reports for staff members, ensuring accurate documentation of spending for budgeting purposes.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Interacted with distributors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Text Order Specialist - Level 2
HungerRush
11.2021 - 07.2022
- Reduced order processing time with thorough attention to detail and efficient multitasking skills.
- Achieved company KPIs and objectives by consistently meeting or exceeding personal performance targets while maintaining a high level of customer satisfaction.
- Processed customer orders in line with established policies and procedures.
- Developed expertise in various order management systems, quickly adapting to new software as needed to maintain optimal efficiency.
- Contributed to revenue growth through upselling techniques when communicating with customers about their specific needs or requirements.
- Actively participated in team meetings and training sessions, providing valuable input on ways to improve operational processes and enhance overall team performance.
- Boosted customer satisfaction, addressing and resolving any issues or concerns regarding orders promptly and professionally.
- Improved data entry procedures within the company, training colleagues in using the latest tools to maintain accurate records.
- Communicated with customers to address order inquiries, changes and cancellations.
- Examined orders to confirm accuracy, completeness and adherence to customer orders to prevent unnecessary delays and errors.
Sales Executive
Architecks Metal Systems, Inc.
08.2018 - 10.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Coordinated deliveries with logistics department.
- Identified new market opportunities through diligent research and networking.
- Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Concierge
Megaworld Corporation: thru Klotz Philippines
06.2017 - 10.2017
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Greeted guests upon arrival by providing warm welcome and offered directions to key personnel.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Ensured guest safety and security, monitoring public areas and managing access to guest floors.
- Created welcoming and comfortable environment for guests.
Social Media Associate / Sales Executive
Comienzo Alto Trading Corp. thru Schatzilein Manpower Agency
06.2016 - 01.2017
- Maintained company's online social presence and created branded communications for social media campaigns.
- Created engaging content to keep social media channels updated and on brand.
- Identified opportunities and scheduled daily posts promoting company brand, events and special offers.
- Monitored customer feedback on social media channels, addressing concerns promptly and professionally while maintaining a positive brand image.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Wrapped and boxed products for delivery.
Administrative Assistant / Telemarketing
New happy Master Merchandise
09.2015 - 03.2016
- Conduct outgoing calls to pro-actively offer the products.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for the executives.
Technical Support Representative
GlobalSky Coomunication Center, Inc.
04.2014 - 01.2015
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware and network issues.
- Installed, configured and maintained device connections.
Education
Diploma in Multimedia Arts -
STI College - Munoz EDSA
01.2012 - 04.2015
Skills
Google Workspace
Website Administration Management
Target Market Identification
Product Launches
Partnership Development
Event Planning
Customer Segmentation
Social media management experience
Teamwork and Collaboration
Microsoft Office
Time Management
Problem-solving abilities
Multitasking Abilities
Excellent Communication
Decision-Making
Client Relationship Management
Self Motivation
Adaptability and Flexibility
MS Office Suite
Active Listening
Computer Proficiency
Organizational Skills
Staff Management
Attention to Detail
Task Prioritization
Professionalism
Reliability
Event Coordination
Corporate Communication
Calendar Management
Personal Information
- Age: 30
- Date of Birth: 05/31/94
- Marital Status: Single
Profile
+63 995 558 5532, biscarrajecah@gmail.com, Unit 939, Mplace Tower D, Quezon City, Metro Manila
Languages
English
Tagalog
References
- Mr. Pablo Telan, Jr., 0917 - 882 - 9013, juntelan13@gmail.com, Architecks Metal Systems, Inc.
- Mrs. Monette Santiago, 0933 - 825 - 1875, mbsammsi@gmail.com, Architecks Metal Systems, Inc.
- Carlo Lopez Austria, 0929 - 870 - 0906, carlo@austria.ph, City Attorney - Quezon City Government
Reading books, running, playing badminton, and karaoke
These are my hobbies and it helps me relax and stay healthy. They play a big part how I nurture myself although running is not really my thing. However, I do love karaoke!
Quote
It is never too late to be what you might have been.
George Eliot
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceCompany CulturePaid time offHealthcare benefitsPersonal development programsPaid sick leaveFlexible work hoursTimeline
Text Order Specialist - Level 2
HungerRush
11.2021 - 07.2022
Sales Executive
Architecks Metal Systems, Inc.
08.2018 - 10.2021
Concierge
Megaworld Corporation: thru Klotz Philippines
06.2017 - 10.2017
Social Media Associate / Sales Executive
Comienzo Alto Trading Corp. thru Schatzilein Manpower Agency
06.2016 - 01.2017
Administrative Assistant / Telemarketing
New happy Master Merchandise
09.2015 - 03.2016
Technical Support Representative
GlobalSky Coomunication Center, Inc.
04.2014 - 01.2015
Diploma in Multimedia Arts -
STI College - Munoz EDSA
01.2012 - 04.2015
Marketing Supervisor
Achievers Manpower Management Services Inc.
7 2022 - 5 2024