Summary
Overview
Work History
Education
Skills
Certification
Personaltraits
References
Personal Information
Timeline
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JEBBRAELL VOSOTROS

JEBBRAELL VOSOTROS

Cebu City

Summary

Experienced IT professional with strong background in system administration, network security, and technical support. Skilled in troubleshooting, software installation, and optimizing IT infrastructure for peak performance. Known for effective team collaboration and adaptability in dynamic environments, consistently delivering reliable results. Diligent IT Specialist Team Lead with robust background in IT support and systems management. Proven track record of implementing efficient solutions to enhance system performance and user experience. Demonstrated expertise in network security and problem-solving in dynamic environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

IT Specialist Team Lead

Boundless Immigration | RapidVisa
09.2023 - Current
  • Participating in various stages of the SDLC, depending on project size and scope, such as project management, requirements analysis, development (management and scheduling), testing, and change management (deployment)
  • Overseeing and managing key system performance and delivery in accordance with established business-as-usual norms
  • Overseeing the daily assignment scheduling and coordination for the IT Support team, assigning work correctly based on the qualifications and expertise of the workforce
  • Serving as an escalation point with adequate technical expertise to support the discovery of the underlying cause and long-term resolution of problems
  • Reporting issues and sharing resolution strategies with outside suppliers and service providers in an efficient manner
  • Ensuring effective and efficient incident, problem, and change management, as well as monitoring staff adherence to rules, procedures, and frameworks
  • Proactively seek out new and innovative solutions to offer efficient and cost-effective systems to meet evolving business demands
  • Active Directory daily operations, groups, and permissions
  • Printer support
  • Laptop and desktop computer installation (Windows OS & Mac OS)
  • Review diagnostics and assess the functionality and efficiency of company systems
  • Implement security measures
  • Install and update company software and hardware as needed
  • Anticipate and report the cost of replacing or updating computer items
  • Assisting with network administration tasks
  • Ensuring data storage is safe and secure
  • Resolving all issues coworkers have with our IT systems and software
  • Educating coworkers about network security and best practices for computer usage
  • Supporting the day-to-day operations of our computer network
  • Develop and test new innovative solutions
  • Promote and implement new technologies to enhance user experience and increase speed to market
  • Maintain and implement standardized IT policies and procedures
  • Ensure the integrity, availability, and security of the system
  • Conduct regular performance reviews of IT personnel
  • Recommend IT and business process improvements to management and recommend solutions
  • Conduct IT audits, review, and assessment of controls
  • Create and implement budgets for IT projects and operations
  • Ensure compliance with security and confidentiality standards
  • Provide guidance on IT policies and procedures
  • Coordinate IT project activities with internal departments and external vendors
  • Perform IT administrative support activities
  • Provide IT support and assistance to users

IT Helpdesk Desk Engineer (SME)

FPT Software Philippines Corporation
01.2023 - 09.2023

Helpdesk Administrator

Talleco.com, Inc.
10.2021 - 12.2022

Global Helpdesk Desk Engineer (Maxim Integrated)

Diversified Technology Solutions International, Inc. / NTT
06.2020 - 05.2021

Global Helpdesk Desk Engineer (Maxim Integrated)

ACTIONLABS IT SERVICES PHILS., CORP.
06.2018 - 05.2020

Senior. Global Service Desk Engineer / Ad Hoc Lead (American President Liner)

ACTIONLABS IT SERVICES PHILS., CORP.
12.2017 - 04.2018

Senior Service Desk Engineer

ANTHEM SOLUTION INC. (DTSI Group)
04.2017 - 11.2017

IT Global Service Desk Engineer (Maxim Integrated)

ACTIONLABS IT SERVICES PHILS., CORP.
08.2016 - 04.2017

Technical Support Representative (Samsung Account)

Harte Hanks
06.2013 - 12.2015

Education

ComputerBasedAccounting -

AMA Computer College
Makati City, Metro Manila, Philippines

Skills

  • Working knowledge of relevant operating systems and software
  • Excellent problem-solving and critical thinking skills
  • Keen attention to detail
  • Good organization, time management, and prioritization
  • Efficient troubleshooting abilities
  • Effective communication skills include speaking, writing, and active listening
  • Hardware and Peripherals
  • IT Troubleshooting
  • IT Documentation
  • Information Security
  • System Upgrades
  • Application support
  • Technical issue analysis
  • Network Administration
  • IT risk management
  • Application installations
  • ITIL Framework
  • IT service management
  • Troubleshooting and diagnostics
  • Software Installation
  • Ticket management

Certification

  • TESDA Certified Bookkeeper NCIII
  • Lean Six Sigma White Belt
  • American Heart Association Heartsaver First Aid Program

Personaltraits

  • Collaborative
  • Innovative
  • Systematic
  • Results-oriented

References

Available upon request

Personal Information

  • Age: 35
  • Date of Birth: 08/20/89
  • Marital Status: Single

Timeline

IT Specialist Team Lead

Boundless Immigration | RapidVisa
09.2023 - Current

IT Helpdesk Desk Engineer (SME)

FPT Software Philippines Corporation
01.2023 - 09.2023

Helpdesk Administrator

Talleco.com, Inc.
10.2021 - 12.2022

Global Helpdesk Desk Engineer (Maxim Integrated)

Diversified Technology Solutions International, Inc. / NTT
06.2020 - 05.2021

Global Helpdesk Desk Engineer (Maxim Integrated)

ACTIONLABS IT SERVICES PHILS., CORP.
06.2018 - 05.2020

Senior. Global Service Desk Engineer / Ad Hoc Lead (American President Liner)

ACTIONLABS IT SERVICES PHILS., CORP.
12.2017 - 04.2018

Senior Service Desk Engineer

ANTHEM SOLUTION INC. (DTSI Group)
04.2017 - 11.2017

IT Global Service Desk Engineer (Maxim Integrated)

ACTIONLABS IT SERVICES PHILS., CORP.
08.2016 - 04.2017

Technical Support Representative (Samsung Account)

Harte Hanks
06.2013 - 12.2015

ComputerBasedAccounting -

AMA Computer College

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