Microsoft Office 365
Jeb De Leon
ICT Supervisor
Angono
Summary
Insightful Information Technology Manager with 17 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
19
19
years of professional experience
8
8
years of post-secondary education
12
12
Certifications
Work History
ICT Supervisor
Astoria Palawan
03.2024 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Created and terminated user's accounts from start to finish in business applications.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Collaborated with cross-functional teams on technology integration projects, enhancing organizational effectiveness.
- Customized and repaired technology based on staff requests.
- Oversaw IT department operations and training.
- Managed IT projects from conception through to completion, ensuring on-time delivery and alignment with organizational objectives.
IT Service Desk Specialist
Quantrics Enterprises Inc.
Taytay Rizal
2 2023 - 03.2024
- Gathered, organized and input information into digital database.
- Developed strong client relationships through consistent communication and attentive service.
- Collaborated with internal departments to align marketing campaigns.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Followed all company policies and procedures to deliver quality work.
- Generated reports detailing findings and recommendations.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Collected, arranged, and input information into database system.
IT Specialist / IT Supervisor
Jac Plastic Printing Enterprise Inc
11.2019 - 01.2023
- Office 365 admin
- Optimized network performance through regular monitoring and maintenance.
- Trained employees on new technologies, increasing competency levels across organization.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Responded promptly to incoming sales leads and requests for technical support.
- Served as liaison between IT department and executive leadership team, effectively communicating project updates and strategic initiatives.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Communicated regularly with customers concerning data exchange and technology integration.
- Evaluated emerging technologies to determine their potential benefits for organization, making informed recommendations for adoption as needed.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Managed life cycle replacement of hardware and software.
- Optimized hardware infrastructure with strategic equipment upgrades, reducing maintenance costs.
- Guided organizational technology strategy and roadmaps.
- Collaborated with cross-functional teams on technology integration projects, enhancing organizational effectiveness.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Established IT budget management processes, tracking expenses to ensure alignment with company financial goals.
- Updated customers and senior leaders on progress and roadblocks.
ICT Professor
World Citi Colleges
01.2017 - 06.2017
- Teaching CSS / Cisco / Java
- Provided students with constructive, encouraging and corrective feedback.
- Improved student retention rates through proactive communication and support.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
- Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.
- Worked with dean to assess and evaluate courses and programs in appropriate discipline.
- Applied innovative teaching methods to encourage student learning objectives.
- Built strong rapport with students through class discussions and academic advisement.
- Created syllabus and instructional plans for each class session in accord with stated course objectives.
- Created dynamic learning environment that valued instructor and student interaction.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
Management Information System
Toyota Taytay Rizal Inc.
10.2014 - 11.2016
- ERP system QA, Managing CCTV - trouble shooting and configuring, Manages website – real time update of promo / pricing and news, Managing windows server 2012 – creating / updating user profile
- Liaised with cross-functional teams to align IT strategies with overall business objectives.
- Streamlined communication channels by creating user-friendly documentation and maintaining up-to-date knowledge resources for staff reference.
- Provided end-user support and training, fostering a user-friendly environment with minimal technical issues.
- Initiated process improvement initiatives that resulted in faster response times to user requests and concerns.
- Oversaw IT budget planning and allocation, ensuring cost-effective investments in technology resources.
- Applied cybersecurity best practices to information system standards, directives and guidance for personnel, monitoring compliance across organization.
IT instructor / IT professor
World Citi Colleges
07.2012 - 10.2014
- Teaching CSS / Cisco / Java
Senior IT Support
First Pacific Leadership Academy
12.2007 - 03.2013
- Please see duties and responsibilities of senior IT support listed.
District Sales Agent
Solution Center Inc.
07.2005 - 01.2006
- Saturation of area for Globe
Education
Master of Arts - Information Technology
Ama University
Online 03.2022 - Current
Bachelor of Science - History
Jose Rizal University
Metro Manila 06.2000 - 04.2006
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Antipolo National High School
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Juan Sumulong Elementary School
Skills
Information confidentiality
Certification
Cisco Certified Network Associate (Implementing and Administering Cisco Solutions), 10/01/23 - 11/05/23, Converge Training and IT Services
Duties And Responsibilities
Provide technical support and assistance, Perform remote troubleshooting thru diagnostic and relevant questions, Walk the customer through problem solving process, Determine the best solution based on the issue, Follow up and update customer status, Commitment to providing exceptional customer service, Patient, friendly demeanor with aptitude for listening, Provides accurate and timely studies to management and executives to have their own domain name, MS office 365, firewall backup System., Monitor and support all TiQet coming from across all sites., Create incident report in terms of all applications (either software or hardware), Install and remove applications not intended for specific users., monitoring subscription licenses, Monitor all change requests / projects of both internal and external stakeholders., Monitors Solarwind, Creates announcements for maintenance, advisory and project updates., Provides accurate and timely access to identified employees that needed this paid license., Conduct study and present to the management, Create a business case report as to why this employee needs to have their own O365 license., monitoring subscription license activation and expiry date, Performance monthly checking if all the other license included on O365 are doing well, Responsible for the installation, maintenance, administration and ensuring the integrity and security of the information systems used in the operations of the company, specifically:, Servers, Windows Active Directory, Data Management System (DMS), Sonicwall firewall & DHCP Server, Local Area Network (LAN) / Wide Area Network (WAN) Equipment, HP Switch, HP POE Switch, D-Link Wi-Fi Access Point, Network Printer, IP-VPN Networking, Operating Systems and Softwares:, Toyota Partners On-line (TPO), Windows Based Applications (Office12 2003, 2007, 2008, 2010, 2013), Database (Access, MySQL), Materials control, Micros Fidelio, Sap and Sun Vision, Lotus notes, Report to ISP regarding internet concerns. Take the responsibility to ensure internet from both ISP are working, To provide technical support for desktop, laptop, printer & mobile concerns or any site computing problems, To maintain close working relationships with partners/suppliers/providers to ensure effective operations of the computing environment and to monitor compliance with company technical standards, To perform system and data back-up, restore., To evaluate and recommend computer hardware and systems software improvements needed., To perform duties that may be assigned from time to time, Web developing and update, Assist Admin in implementing, management for PABX system, Assist Admin in implementing, management for CCTV System, Assist Service department in managing, troubleshoot the SmartQ system, Responsible in making sure that everyone in the class is coping up with the lesson., Making things simple and easier for the student/class to understand, Making sure lessons are delivered and understood in a timely manner, Following rules/policy of the school in teaching
References
- Arnold Resurreccion, ICT Manager, Astoria Palawan, +639153304755
- Dennis Angelo E. Mejia, Principal, De La Salle University – Antipolo, +639988694012
- Amina Calderon, HR Supervisor, Jac Plastic Printing Enterprise Inc, +639356418119
- Jerome Chan, IT/POS admin, Ayala Land Logistics holdings, +639176305538
Software
Cisco Certified Network Associate
Timeline
ICT Supervisor
Astoria Palawan
03.2024 - Current
Master of Arts - Information Technology
Ama University
03.2022 - Current
IT Specialist / IT Supervisor
Jac Plastic Printing Enterprise Inc
11.2019 - 01.2023
ICT Professor
World Citi Colleges
01.2017 - 06.2017
Management Information System
Toyota Taytay Rizal Inc.
10.2014 - 11.2016
IT instructor / IT professor
World Citi Colleges
07.2012 - 10.2014
Senior IT Support
First Pacific Leadership Academy
12.2007 - 03.2013
District Sales Agent
Solution Center Inc.
07.2005 - 01.2006
Bachelor of Science - History
Jose Rizal University
06.2000 - 04.2006
IT Service Desk Specialist
Quantrics Enterprises Inc.
2 2023 - 03.2024
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Antipolo National High School
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Juan Sumulong Elementary School
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