Tech Specialist
Bunch Company
Makati
04.2018 - 02.2022
Data Annotator
- Checked for accuracy by verifying data and records.
- Managed and organized documents for data entry tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
- Updated and maintained customer information, documents and records.
- Compared transcribed data with source document to detect and correct errors.
Data entry
- Compiled data and reviewed information for accuracy prior to input.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Searched, extracted and interpreted information to determine correct input procedure.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Corrected data entry errors to prevent duplication or data degradation.
- Followed established procedures to enter and process data correctly.
Content Moderator
- Directed content of website by gathering information and integrating data from other departments.
- Developed and managed content calendar to meet deadlines and engagement goals.
- Conducted research and collaborated with subject matter experts to develop accurate content.
- Used content management system to analyze user engagement and website traffic metrics.
- Managed content distribution to online channels and social media platforms.
- Collaborated with designers and developers to deliver on-brand content in alignment with brand vision.
- Assisted in creating and implementing user-friendly and SEO-driven content guidelines.
Image Annotator
- labeling individual elements of training data ( i.e. image, or video) to help machines understand what exactly is in it and what is important.
- Correctly identify, analyze, and collect relevant data from images and videos
- Provide feedback to further develop the annotation of datasets and workflows
- Contribute to workflow process improvements
- Collecting and organizing data
- labeling images in a given dataset to train machine learning models.
- performed both manually and by using an automated annotation tool. ( i.e. V7 Darwin, or CVAT)
Email Support Representative
- Overcame objections and negotiated payments and helped customers regain or retain current account status.
- Built trusting relationships with clients through open and honest communication.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Customer Service Specialist
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained and managed customer files and databases.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
