MICAELA SAN JUAN
Team Leader (Admin Department)
Los Baños
Summary
Dynamic individual with hands-on experience in administrative tasks and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
Work History
Team Leader - Admin Department
MDJ Visa Consultancy
2023.04 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Collected, arranged, and input information into database system.
Administrative Assistant - Laguna
MDJ Visa Consultancy
2022.01 - 2023.03
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
CHAT SUPPORT SPECIALIST
Algorhythm Call Center Services
2020.10 - 2021.06
- Supported coworkers during peak periods by managing overflow chats as needed to maintain optimal service levels for all customers served.
- Delivered exceptional service quality with empathetic and attentive communication skills.
- Maintained detailed records of customer interactions, ensuring smooth handoffs between shifts or escalation when necessary.
- Handled sensitive customer situations with empathy and discretion while adhering strictly to company confidentiality policies regarding proprietary information dissemination protocols among authorized personnel only when absolutely necessary per established guidelines governing such matters internally at all times without exception whatsoever regardless of any extenuating circumstances whatsoever therein involved thereof herewith.
- Managed high-volume chat inquiries, maintaining professionalism under pressure and prioritizing tasks effectively.
Brand Review Specialist
Algorhythm Call Center Services
2021.07 - 2021.12
- Enhanced review accuracy by streamlining processes and implementing quality control measures.
- Successfully managed multiple competing priorities, balancing workload and ensuring consistent delivery of high-quality reviews.
- Reviewed high-priority cases with heightened attention to detail, mitigating potential risks associated with non-compliance issues.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Promoted a positive work environment by facilitating open discussions and encouraging feedback from team members.
PART-TIME HR ASSISTANT
Career Express Manpower Services
2017.08 - 2017.12
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
Education
Bachelor of Science - Mathematics And Science Teaching
UNIVERSITY OF THE PHILIPPINES LOS BAÑOS
Los Banos, Province Of Laguna, Philippines 2001.04 -
High School Diploma -
TUNA-BALIBAGO NATIONAL HIGH SCHOOL
Cardona, Province Of Rizal, Philippines 2001.04 -
Skills
Leadership skills
Empathy Display
Language Fluency
Above Average Proficiency in Microsoft Word, Powerpoint, and Excel
Problem-solving aptitude
Office Administration
Affiliations
- U.P. GURO Mathematics and Science Teaching Socienty (2015-present)
Positions Held:
Treasurer (2018-2020)
Finance Committee Member (2015-2018)
- UPLB Filipiniana Dance Troupe (2015-present)
Positions Held:
Treasurer (2017-2020)
- UPLB Ugnayan ng Pahinungod
- UP Rizaleños
Trainingsworkshopsattended
- EDUKussion Forum, Faculty of Education, UP Open University, May 2017
- 7th International Skills Forum - Anticipating and Preparing for Emerging Skills and Jobs, Asian Development Bank, December 2017
- Padayon Year IV, Ways and Means: A Review on the Current Trends and Strategies on Classroom Behavior Management, UP Educators' Circle, May 2019
- Your CHILD is NOT BOBO! DYSLEXIA is Real, Instant Reader, October 2019
Activities
- U.P. GURO MATHEMATICS AND SCIENCE TEACHING SOCIETY, Activity Head, National Teachers' Month 2016
- U.P. GURO MATHEMATICS AND SCIENCE TEACHING SOCIETY, Activity Head, Pedagogy 11 2017
- U.P. GURO MATHEMATICS AND SCIENCE TEACHING SOCIETY, Co-Head, National Teachers' Month 2019
- U.P. GURO MATHEMATICS AND SCIENCE TEACHING SOCIETY, Volunteer, YOUTeacH Philippines 2017 Bootcamp
- UPLB FILIPINANA DANCE TROUPE, Performer, Sayaw Karoling 2015-2016
- UPLB FILIPINANA DANCE TROUPE, Performer, Production: Diwata: Ang Mga Kwento ni Mariang Makiling 2016
- UPLB FILIPINANA DANCE TROUPE, Performer, PASINAYA 2017-2019
- UPLB FILIPINANA DANCE TROUPE, Head, Stage Manager, Production: Sinta 2017
Timeline
Team Leader - Admin Department
MDJ Visa Consultancy
2023.04 - Current
Administrative Assistant - Laguna
MDJ Visa Consultancy
2022.01 - 2023.03
Brand Review Specialist
Algorhythm Call Center Services
2021.07 - 2021.12
CHAT SUPPORT SPECIALIST
Algorhythm Call Center Services
2020.10 - 2021.06
PART-TIME HR ASSISTANT
Career Express Manpower Services
2017.08 - 2017.12
Bachelor of Science - Mathematics And Science Teaching
UNIVERSITY OF THE PHILIPPINES LOS BAÑOS
2001.04 -
High School Diploma -
TUNA-BALIBAGO NATIONAL HIGH SCHOOL
2001.04 -