Jean Sangco Villasorda
Functional Trainer & SME - Accounts Receivable
Bacolod City
Summary
To secure a challenging and rewarding position that befits my qualifications that would allow me to apply and enhance my knowledge and skills to contribute to the growth and development of the company I work for. Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Subject Matter Expert - Accounts Receivable
Lexmark Research and Development Corporation
Cebu City
11.2020 - Current
- America Service & Canada MPS Cash Collections
- Invoice To Cash
- Interview applicants
- Conduct on-boarding or refresher process trainings
- Act as the SME on core function assigned
- Provide floor support to operations for any process related activities & issues
- Conduct initial investigation, analysis and resolution for process issues
- Identify chronic process and system issues and work with Process Analyst for resolution
- Work with Process Analysts for process improvement activities
- Support governance activities to ensure process adherence and business controls compliance
- Perform audits and metrics tracking for new process roll-outs
- Conduct User Acceptance Tests for process changes
- Conduct technical coaching and process mentoring to targeted specialists in the organization
- Develop process training and training materials
- Support operations manager in the development of the Training Needs Analysis (TNA)
- Execute day-to-day transactions of prescribed processes according to the standard and global policy and procedures
- As needed, act as the back-up and overflow support to the operational specialists
- As needed, act as the back-up and overflow support to the Business Applications Analyst
Accounts Receivable Specialist
Lexmark Research and Development Corporation
Cebu City
07.2017 - 10.2020
- US MPS – Supply Chain
- Posts customer payments by recording cash, checks, and credit card transactions
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Updates receivables by totaling unpaid invoices
- Maintains records by microfilming invoices, debits, and credits
- Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers;
- Resolves valid or authorized deductions by entering adjusting entries
- Resolves invalid or unauthorized deductions by following pending deductions procedures
- Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department
- Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report
- Protects organization's value by keeping information confidential
- Updates job knowledge by participating in educational opportunities
- Accomplishes accounting and organization mission by completing related results as needed.
Order Entry Specialist
Lexmark Research and Development Corporation
Cebu City
04.2015 - 07.2017
- EMEA Order Entry
- Enters data by inputting the correct details from Purchase Orders sent by the customers through email to the company’s system in a timely manner
- Immediately flags orders in accordance to the customers’ expectations
- Verifies entered data by reviewing, correcting, deleting or reentering data: releasing and blocking the order if necessary
- Maintains operations by following policies and procedures; reporting needed changes in terms of dealing urgent and bulk orders
- Maintains customer confidence and protects operations by keeping information confidential
- Contributes to team effort by accomplishing related results (no delay)
- Identify Orders that cannot be processed due to missing information and Set up Issue
- Speaking on the telephone or joining internal Web Ex meeting for order verification
- Controls, records, and fulfills all orders of Lexmark products on time to ensure service level agreements are met and secure country revenue
- Investigates and communicates to other teams all issues or discrepancies that may arise in the order, e.g
- Price Discrepancy, Minimum Order Quantity, Minimum Order Value, Obsolete PN or End of Life PN; to get approval on how to proceed with processing their orders
- Analyze and resolve delivery block issues in the order so that they are dropped to Distribution on time to ensure customer requested delivery date is met
- Works with customer facing team to ensure customer requested delivery date is specified and valid
- Transforms large amount of data downloaded from systems into reports like Productivity and lead time process to utilize such reports to manage orders and proactively provide visibility to customers
- Communicate proactively to internal teams on the order status until delivery
- Serves as primary point of contact for internally when managing orders within the order life cycle and within the Supply Chain network to ensure all roadblocks are addressed in a timely manner.
Education
Bachelor of Science - Business Administration, Human Resource Management
La Consolacion College - Bacolod
Bacolod City 01.2010 - 04.2015
Skills
Data Entry
undefinedAdditional Information
Nikki M. Pangodtuhan
HR Universal Robina Corp. (URC) - La Carlota
nikkimonteveros@gmail.com
+639270075743
Rossabil Constantino
Manager - Accounts Receivable
Lexmark Corporation, Cebu City
rossabil.constantino@lexmark.com
+639190654042
Michelle Candia
TSC Hardware L3
Lexmark Corporation, Cebu City
michelle.candia@lexmark.com
+639275847086
Accomplishments
- Supervised team of 5 staff members.
Certification
Functional Trainer
Timeline
Functional Trainer
01-2023
Subject Matter Expert - Accounts Receivable
Lexmark Research and Development Corporation
11.2020 - Current
Accounts Receivable Specialist
Lexmark Research and Development Corporation
07.2017 - 10.2020
Order Entry Specialist
Lexmark Research and Development Corporation
04.2015 - 07.2017
Bachelor of Science - Business Administration, Human Resource Management
La Consolacion College - Bacolod
01.2010 - 04.2015
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