Jeannine Kalangeg
Talubin, Bontoc, Mountain, Province,CAR
Summary
Hospitality operations professional with experience in team coordination, customer complaint handling and staff support. Manages daily opening and closing routines, rota planning and stock control while maintaining high standards, clear communication and safe working practices. Supports strong service delivery through accurate reporting and practical problem solving.
Overview
2
2
years of professional experience
Work History
Instructor in Hospitality and Tourism Management
Ms. Rio Manalansan
06.2026 - Current
- Teaches tourism, hospitality, and hotel management subjects.
- Managed classroom dynamics, ensuring a safe and inclusive environment conducive to learning for all participants.
- Explained and demonstrated tasks to learners, helping students understand approaches and techniques for problem-solving.
- Offered guidance and counselling services to students, helping learners with personal and professional development.
- Used established assessment criteria to evaluate student skills and knowledge gaps.
- Evaluated students' abilities by reviewing performance records and adjusted teaching methods to foster progress.
- Monitored learner engagement and adapted teaching strategies to maintain high levels of participation and interest.
- Took attendance records during training sessions for accountability and assessment reasons.
- Improved learning processes through research and development of innovative methods to support teaching efforts.
- Established clear communication channels with parents and guardians to discuss learner progress and address concerns.
- Employed different assessment strategies to understand student abilities, strengths and weaknesses.
- Prioritised health and safety protocols within the learning environment, conducting risk assessments as necessary.
- Developed comprehensive lesson plans incorporating innovative teaching methodologies to enhance learning outcomes.
Assistant Manager
Homi Cafe
08.2024 - Current
- Coordinated with senior management to implement strategic plans for revenue growth.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Prepared detailed reports on weekly sales, expenses, and staff productivity for management review.
- Conducted performance reviews, providing constructive feedback and setting individual goals.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
- Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Organised staff training sessions on new product ranges, enhancing team knowledge and sales skills.
- Developed and maintained safety protocols to ensure a safe working environment for all employees.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Monitored compliance with health and safety regulations, reducing incidents in the workplace.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Analysed sales data to identify trends, making recommendations for inventory adjustments.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Managed budget allocation for department expenses, optimising resource use and cutting costs.
- Negotiated with suppliers to secure better prices, improving profit margins.
- Enhanced customer experience by introducing a loyalty programme, increasing repeat business.
- Coordinated strategic plans for administrative services management and optimisation to best use available resources.
- Set up business contracts, obtained signatures and processed paperwork.
- Collaborated with the marketing department to support in-store and online promotions.
- Streamlined operational processes, resulting in a 15% increase in efficiency.
- Set accurate budgets based on historical data and forecasted trends to keep operations financially sound.
Education
Bachelor of Science - Bachelor of Science in Hospitality Management
Mountain Province State University
Bontoc, Mountain, Province01-2024
Master of Science - Hospitality and Tourism Management
Holy Angel University
PampangaSkills
- Hospitality operations
- Team leadership
Timeline
Instructor in Hospitality and Tourism Management
Ms. Rio Manalansan
06.2026 - Current
Assistant Manager
Homi Cafe
08.2024 - Current
Bachelor of Science - Bachelor of Science in Hospitality Management
Mountain Province State University
Master of Science - Hospitality and Tourism Management
Holy Angel University