Hi, I’m
JEANNIFER B. RAMOS
City of San Jose Del Monte Bulacan
Summary
Dynamic educator with a strong background in Biology and research subjects, previously at the Department of Education. Expert in student engagement and tailored teaching strategies, fostering academic success. A positive role model and mentor, I consistently enhance learning experiences through innovative methods and effective classroom management, driving student motivation and achievement.
Experienced with classroom management and curriculum design, creating optimal learning environment for students. Utilizes effective teaching methodologies to enhance student engagement and understanding. Strong understanding of student assessment and individualized instruction, driving academic success and growth.
Overview
32
years of professional experience
Work History
Department Of Education
Senior High School Teacher
06.2016 - Current
Job overview
- Developed individualized learning plans for students, enhancing their academic success.
- Utilized data-driven instruction techniques to identify areas of improvement and adjust lesson plans accordingly, promoting student achievement.
- Consistently updated professional knowledge through attending workshops, conferences, and continuing education courses to deliver high-quality instruction for all learners.
- Incorporated real-world examples into lessons to help students connect abstract concepts with practical applications, increasing engagement levels.
- Assessed student progress regularly using various evaluation tools, ensuring timely feedback and tailored instruction.
- Collaborated with colleagues to design interdisciplinary units, enriching the overall curriculum and promoting well-rounded education.
Teleperformance
Customer Service Representative
05.2011 - 06.2016
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
Bulacan Polytechnic College
College Instructor
06.2008 - 04.2011
Job overview
- Participated in ongoing professional development opportunities to stay current with industry trends and improve teaching skills.
- Improved overall class performance by providing regular feedback and tailored support to individual students.
- Incorporated real-world examples into lessons to make complex concepts more accessible and engaging for students.
- Presented at conferences or other professional events on topics related to field expertise or pedagogical innovations in higher education settings.
- Enhanced student comprehension by utilizing a variety of teaching methods, including lectures, discussions, and group activities.
- Conducted assessments of student progress, using data to inform instructional decisions and adapt lesson plans accordingly.
- Maintained detailed records of student attendance, participation, and academic performance for accurate reporting and evaluation purposes.
Teletech - Novaliches
Technical Support Representative
03.2004 - 05.2008
Job overview
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Greenwich Pizza Corporation
Assistant Store Manager
01.1999 - 02.2004
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Zuellig Pharma
Medical Representative
06.1993 - 12.1998
Job overview
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Assisted physicians with patient education efforts, providing resources and support as needed.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
- Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
- Demonstrated comprehensive product expertise during sales calls, addressing client questions with confidence and authority.
- Provided exceptional customer service throughout the entire sales process, fostering loyalty among clients and repeat business opportunities.
- Leveraged strong communication skills to present complex medical information in an easily digestible manner for diverse audiences.
Education
Pamantasan Ng Lungsod Ng Maynila
Master of Arts from Biological Sciences
Pamantasan Ng Lungsod Ng MaynilaManila, Metro Manila, Philippines
Bachelor of Science from Zoology
04-1993
Skills
- Student engagement
- Teaching strategies
- Subject expertise
- Peer coaching
- Classroom management
- Positive role model and mentor
Timeline
Senior High School Teacher
Department Of Education
06.2016 - Current
Customer Service Representative
Teleperformance
05.2011 - 06.2016
College Instructor
Bulacan Polytechnic College
06.2008 - 04.2011
Technical Support Representative
Teletech - Novaliches
03.2004 - 05.2008
Assistant Store Manager
Greenwich Pizza Corporation
01.1999 - 02.2004
Medical Representative
Zuellig Pharma
06.1993 - 12.1998
Pamantasan Ng Lungsod Ng Maynila
Master of Arts from Biological Sciences
Pamantasan Ng Lungsod Ng Maynila
Bachelor of Science from Zoology
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