Jeannie Marisse Patacsil
Summary
Seeking to leverage exceptional customer service skills to obtain a position that will enable me to use my strong organizational skills, educational background, experience, and ability to work well with people.
Overview
8
8
years of professional experience
Work History
Appointment Scheduler
EZMEDCARD
03.2024 - Current
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Completed administrative patient intakes with case histories and mandated forms.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling or billing concerns.
- Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
Project Specialist
Northeast Medical Institute
01.2024 - Current
- Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
- Established clear lines of communication between all parties involved in projects, preventing misunderstandings or miscommunications from jeopardizing outcomes.
- Improved project efficiency by streamlining communication and collaboration among team members.
- Maintained detailed documentation of project progress, facilitating smooth handovers and seamless transitions between phases.
- Facilitating outbound calls for students interested in enrolling for a Medical course and providing program details.
Client Service Associate 3
BDO UNIBANK INC
08.2018 - 05.2024
- Cultivating solid relationship with clients by efficiently serving the need
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
Procurement Trainee
VICTORIA COURT
05.2017 - 07.2017
- Provided purchase information to support budget planning, expenditures and financial commitments.
- Facilitated timely delivery of goods by closely monitoring orders and addressing any delays or discrepancies promptly.
Accounting Trainee
DAVINES
12.2016 - 03.2017
- Assisted in Accounting Department for delivery receipts and journal entry
- Filing of the department documents.
Education
Bachelor of Science - Entrepreneurship
RIZAL TECHNOLOGICAL UNIVERSITY
Mandaluyong City, Metro Manila, Philippines06.2018
High School Diploma -
HIGHWAY HILLS INTEGRATED SCHOOL
Mandaluyong City, Metro Manila, Philippines06.2014
Skills
- Able to plan whenever needed
- Knows how to delegate task in order to finish the job efficiently
- Have dedication for every task given
- Teamwork and Collaboration
- Outbound and inbound calls
- Follows time management in order to have a proficient work
- Can be a leader
- Knows basic Microsoft
- Calendar Management
- Remote Work Capabilities
- Virtual Assistance
- Attention to Detail
References
Available upon request.
Personal Information
- Health Status: Excellent
- Date of Birth: 09/14/97
- Nationality: Filipino
- Marital Status: Single
Timeline
Appointment Scheduler
EZMEDCARD
03.2024 - Current
Project Specialist
Northeast Medical Institute
01.2024 - Current
Client Service Associate 3
BDO UNIBANK INC
08.2018 - 05.2024
Procurement Trainee
VICTORIA COURT
05.2017 - 07.2017
Accounting Trainee
DAVINES
12.2016 - 03.2017
Bachelor of Science - Entrepreneurship
RIZAL TECHNOLOGICAL UNIVERSITY
High School Diploma -
HIGHWAY HILLS INTEGRATED SCHOOL
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