Summary
Overview
Work History
Education
Skills
Timeline
Generic
JEANNETH TECSON

JEANNETH TECSON

Customer Service Representative
QUEZON CITY

Summary

Dedicated and reliable CSR skilled at managing multiple priorities with a positive outlook. Eager to take on added responsibilities to support team goals. Seeking a full-time position with opportunities for professional growth to utilize interpersonal skills, time management abilities, and problem-solving expertise. Experienced in handling multiple projects simultaneously with precision and meeting deadlines. Proficient in project management, collaboration, and problem-solving, with a strong commitment to quality and success. Proactive individual with a background in Customer Service, known for adaptability, creativity, and a results-driven mindset. Passionate about making valuable contributions and helping achieve organizational objectives.

Overview

5
5
years of professional experience

Work History

Revenue Cycle Management (RCM)

OMEGA HEATHCARE
QUEZON CITY
02.2024 - 12.2024
  • Self-motivated, with a strong sense of personal responsibility. Excellent communication skills, both verbal and written. Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Streamlined billing processes, reducing claim denials by 30%
  • Achieved 95% collection rate on outstanding accounts
  • Developed patient payment plans, improving satisfaction scores
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Customer Service Representative

TELEPERFORMANCE PHILIPPINES
QUEZON CITY
12.2019 - 02.2024
  • Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
  • Built rapport with customers through courteous and professional communications.
  • Managed approximately 30 incoming calls per day from customers
  • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
  • Listened to individual complaints with open mind and asked detailed questions to understand issues.
  • Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
  • Maximize customer satisfaction by resolving service issues promptly.
  • Addressed customer service enquires quickly and accurately.
  • Handled high-volume telephone calls to address and resolve customer queries.
  • Assisted customers with product-related questions, feedback, and complaints.
  • Processed and issued product orders and service upgrades for customers.
  • Monitored customer surveys and feedback to develop corrective actions for service-related issues.

Trainer

TELEPERFORMANCE PHILIPPINES
QUEZON CITY
08.2022 - 01.2024
  • Developed long-term training strategies for new and existing employees across multiple departments.
  • Reported on learners' progress and predicted course completion timeframes.
  • Delivered training programs within allocated timeframes.
  • Documented participant attendance, engagement, and progress.
  • Kept training data and documentation secure for full compliance.
  • Mentored learners to build subject confidence and competence.
  • Reduced process gaps by effectively training new hires on best practices and protocols.
  • Trained and mentored new 40 personnel hired to fulfill various roles.

Education

Bachelor of Science - Foreign Service

Lyceum of The Philippines
Quezon City, 00
03.1998 - 03.1998

Diploma of Secondary Education - High School

Camp Gen Aguinaldo High School
Quezon City, 00
03.1991 - 03.1991

Skills

  • Customer Service Expert

  • Customer Needs Analysis

  • Active Listening

  • Problem-Solving

  • Call Centre Experience

  • Product Knowledge

  • Staff Education and Training

  • Administrative Support

Timeline

Revenue Cycle Management (RCM)

OMEGA HEATHCARE
02.2024 - 12.2024

Trainer

TELEPERFORMANCE PHILIPPINES
08.2022 - 01.2024

Customer Service Representative

TELEPERFORMANCE PHILIPPINES
12.2019 - 02.2024

Bachelor of Science - Foreign Service

Lyceum of The Philippines
03.1998 - 03.1998

Diploma of Secondary Education - High School

Camp Gen Aguinaldo High School
03.1991 - 03.1991

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JEANNETH TECSONCustomer Service Representative