JEANNELYN NEROSA
Davao City,Davao Del Sur
Summary
Customer Service Associate with more than seven years of experience in providing outstanding support, addressing complex issues, and nurturing strong client relationships. Proficient in communication, problem-solving, and cross-selling, with a demonstrated history of enhancing customer satisfaction.
Overview
15
15
years of professional experience
Work History
Customer Service Associate
Vision Path
06.2017 - 05.2024
- Engage with customers via phone, email, and live chat to resolve issues and deliver support.
- Leveraged product knowledge to troubleshoot concerns and recommend solutions effectively.
- Delivered personalized support tailored to each client’s needs and circumstances.
- Increased company revenue through consistent cross-selling and upselling of products/services.
- Strengthened customer loyalty by maintaining professionalism and credibility.
Customer Service Representative
Awesome/OS
01.2011 - 11.2014
- Responded to customer queries and resolved service issues in a timely manner.
- Processed orders, returns, and exchanges while ensuring customer satisfaction.
- Improved customer experience through proactive engagement and efficient service delivery.
- Fostered positive relationships with clients, contributing to repeat business and loyalty.
Cold Caller
Direct Client
01.2010 - 01.2011
- Research potential customers or use provided contact lists/databases.
- Qualify leads to ensure they match target customer profiles.
- Outbound calling
- Make phone calls to individuals or businesses with no prior contact.
- Introduce the company, product, or service.
- Deliver a prepared sales pitch or script.
Customer Service Representative (Technical Support)
Sutherland
01.2009 - 01.2010
- Respond to customer or employee queries (via phone, email, chat, ticketing systems)
- Diagnose and resolve hardware, software, and network issues.
- Guide users through step-by-step solutions (remote or onsite)
- Install, configure, and update software applications.
Education
Bachelor of Science - Secondary Education, English
University of Mindanao
01.2008
Skills
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Google Document, Spreadsheet, Presentation, and managing emails
- Social Media: Basic knowledge of social media platforms and the ability to manage social media accounts or assist with social media activities
- Calendar Management: Manage complex calendars, schedule meetings, and coordinate appointments with tools like Microsoft Outlook, Google Calendar, Calendly, and Calendar Hero
- Microsoft PowerPoint and Microsoft Excel) Knowledgeable in Adobe Photoshop
- Knowledgeable in MS Outlook, Sales Force, Asana, Zendesk and Google Sheets
Timeline
Customer Service Associate
Vision Path
06.2017 - 05.2024
Customer Service Representative
Awesome/OS
01.2011 - 11.2014
Cold Caller
Direct Client
01.2010 - 01.2011
Customer Service Representative (Technical Support)
Sutherland
01.2009 - 01.2010
Bachelor of Science - Secondary Education, English
University of Mindanao
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