Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jeanne Chritienne Querol

Sales And Reservations
32 Blake St. Filinvest II Batasan Hills Quezon City

Summary

  • Results-driven Villa Specialist of Sales and Reservations Department with over 3 years of experience. Adept at handling multiple high-end luxury properties and delivering exceptional customer service with international clients and travel agents. Strong knowledge of direct bookings and familiarity with some CRM systems and OTA platforms.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Villa Specialist

Elite Havens
03.2022 - Current
  • Oversee the booking process from initial inquiry to post-stay follow-up, ensuring a seamless experience for the client.
  • Coordinate availability, rates, and other information requested by the client to the villa owner or management company through telephone calls, email correspondence, and other communication platforms developed and used by the company.
  • Handle a blended communication workload, including email, chat, and inbound/outbound calls, to ensure timely and efficient client support and coordination.
  • Follow workflows and standard operating procedures (S.O.P.) and ensure payments are settled and collected based on agreed terms and conditions.
  • Manage complaints with a 24-hour turnaround and achieve superior ratings and feedback from guests

Sales and Reservations Intern

Journey Crafter Travel and Tours
09.2020 - 12.2020
  • Research writing skills, producing marketing plan and experience in creating travel brochures, itineraries and promotional tour packages
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Boosted social media engagement through creative content creation.

Education

Bachelor of Science - Travel Management

University of Santo Tomas
Manila, Metro Manila, Philippines
04.2001 -

Skills

Zendesk expertise

Accomplishments

Participated in UX Project last February - April 2024 and was able to get about 80 confirmations from old and current clients

Top 1 booker last September 2024 with USD 180,000 booking revenue

Part of champions of the mont last 2024 for most of the months


Timeline

Villa Specialist

Elite Havens
03.2022 - Current

Sales and Reservations Intern

Journey Crafter Travel and Tours
09.2020 - 12.2020

Bachelor of Science - Travel Management

University of Santo Tomas
04.2001 -

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Jeanne Chritienne QuerolSales And Reservations