JEANNE CARLA CASISERANO
General Trias, Province Of Cavite
Summary
Dedicated to embodying the company's mission and expanding expertise through hands-on learning. Committed to enhancing skills and knowledge base, making valuable contributions to the organization. Striving to work diligently and effectively to positively impact the team and achieve collective success. Eager to grow professionally and personally while fulfilling role responsibilities with enthusiasm and dedication.
Overview
4
4
years of professional experience
Work History
On-the-Job Trainee
Netforce International Inc.
Alabang, Muntinlupa City
- Department: HR and Accounting
Email Support Representative (L1 and L2)
Extend Your Team
Boca Raton, Florida
05.2021 - 12.2021
- Line of Business: Financial
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Thrived in a fast-paced environment with energy and enthusiasm.
- Collaborated with team members to achieve target results.
- Participated in a special project which requires data entry and file management.
- Utilized CRM software to track customer interactions, ensuring accurate documentation of all correspondence for future reference.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
- Maintained up-to-date knowledge on company products and services to effectively assist customers in their inquiries.
Pharmacy Assistant
MERCURY DRUG CORPORATION
Dasmarinas, Province Of Cavite, Philippines
08.2024 - Current
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Kept pharmacy counter and related areas clean, neat and organized.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Enhanced pharmacy operations by accurately dispensing prescribed medications to patients.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Re-stocked shelves with prescribed medications and health care products.
Education
Bachelor of Science - Computer Science
Cavite State University - Main Campus
Indang, Cavite01.2021
Secondary - undefined
Governor Ferrer Memorial National High School
General Trias, Cavite01.2015
Primary - undefined
General Alona Memorial Elementary School
General Trias, Cavite01.2011
Skills
- Time management abilities
- Attention to detail
- Customer service
- Ability to work on own initiative
- With stand for decision
- Quick learner & willingness to learn more
- Critical thinking
- Multitasking and organization
- Problem-solving abilities
- Effective communication
- Adaptability and flexibility
- Self motivation
- Interpersonal skills
- Professionalism
- Continuous improvement
- Self-motivation
- Can adapt in a fast-paced environment
- Team collaboration
- Data entry
- Technical skills
- Clerical support
LANGUAGE
Filipino
English
References
Allain Remus Lorenzana
allainremus.lorenzana@gmail.com
09564188445
Former Team Leader at EYT
Affiliations
- Treasurer : Computer Science Student Organization, 2018 – 2019
- Cavite State University – Main Campus
- Treasurer : Junior Philippine Computer Society, CvSU Chapter, 2018 – 2020
COMPETITION
- 9th I.T. SKILLS OLYMPICS “A Reboot of the Society: 4IR in the World of Possibilities”
- PC Assembly / Disassembly Competition
- University of Makati Mini Theatre, City of Makati
- September 09, 2019
Disclaimer
“I hereby certify that the above information is true and correct based on my knowledge and belief.”
Timeline
Pharmacy Assistant
MERCURY DRUG CORPORATION
08.2024 - Current
Email Support Representative (L1 and L2)
Extend Your Team
05.2021 - 12.2021
On-the-Job Trainee
Netforce International Inc.
Secondary - undefined
Governor Ferrer Memorial National High School
Primary - undefined
General Alona Memorial Elementary School
Bachelor of Science - Computer Science
Cavite State University - Main Campus