Jean Mezhaq Lagunero
Student
Bacoor,Cavite
Summary
To pursue a career in the service and hospitality industry where I can apply and further develop my skills, gain valuable professional experience, and contribute to the organization’s commitment to delivering exceptional guest service and operational excellence.
Overview
5
5
Certifications
1
1
years of professional experience
Work History
Food and Beverage Intern
Holiday World & Splashin' Safari
06.2026 - 08.2026
- Prepared food and beverage items according to station procedures and presentation standards.
- Maintained clean service areas and restocked supplies to support smooth daily operations.
- Assisted guests with menu questions and item selection to improve ordering confidence.
- Supported coworkers by restocking ingredients, utensils, and service supplies during peak meal periods.
- Handled guest concerns calmly and referred complex issues to the appropriate supervisor.
- Operated point-of-sale systems to ring up purchases and verify transaction details.
- Reviewed orders for accuracy before service to reduce mistakes and delays.
- Organized condiments, packaging, and beverage stations to keep service flow efficient.
- Followed sanitation and safety guidelines while completing routine cleaning tasks throughout the shift.
- Answered guest questions promptly and directed them to the right food service location.
- Tracked special requests and dietary notes to support accurate meal preparation and delivery.
- Helped with opening and closing routines by organizing supplies and preparing service areas.
- Food Service Locations:
Alamo (Home Stand) • Lemon Shake-Up • Plymouth Rock Café • Catering Meals • Party Plaza • Dippin’ Dots • Wildee Bistro
Front Office Intern
Lyceum of the Philippines University Manila
03.2025 - 03.2025
- Welcomed and greeted people, providing a positive first impression for the university.
- Provided detailed informational services, including locating specific files, documents, and administrative forms.
- Coordinated the search and connection process for guests needing to meet with specific professors or staff.
- Maintained confidentiality and efficiency while handling sensitive university-related inquiries.
Receptionist
Lyceum of the Philippines University Manila
11.2024 - 11.2024
- Managed seating arrangements and reservation logs to optimize dining room flow and guest experience.
- Greeted and welcomed guests promptly and professionally, maintaining the standards of a fine-dining environment.
- Organized the front desk, managed the waitlist, and communicated estimated wait times accurately.
- Coordinated with kitchen and service staff to ensure smooth and efficient guest service.
- Addressed and resolved guest seating concerns promptly and professionally.
- Maintained a welcoming and organized front-of-house environment throughout service.
- Responded to walk-in questions and provided clear guidance on campus or service procedures.
- Communicated schedule changes and guest updates clearly to reduce confusion at the front desk.
Travel Operations & Marketing Intern
Fulpacked Travel and Tours
01.2023 - 03.2023
- Maintained real-time schedules of available travel dates and package options across various platforms.
- Assisted with digital marketing initiatives by creating social media content that promoted travel packages, deals, and itineraries.
- Responded to initial client inquiries via email and phone by providing preliminary information regarding tours and travel packages.
- Assisted in ensuring accurate and up-to-date travel information for prospective clients.
- Assisted with tour itinerary planning by organizing schedules, destinations, and client trip preferences.
- Responded to client calls with clear telephone etiquette and provided timely booking updates.
- Maintained travel records in reservation systems and kept client information current for ongoing support.
Education
Bachelor of Science - International Tourism Management
Lyceum of the Philippines University Manila
Intramuros, Manila, Philippines8 2027
Technical Vocational Livelihood - Tourism
Unida Christian Colleges
Imus, Cavite, Philippines6 2023
Skills
Excel
Word
PowerPoint
Opera
Amadeus
Point-of-sale systems
Front desk operations
Guest service coordination
Waitlist management
Travel booking support
Service recovery
Certification
TESDA: National Certificate II Tourism Promotion and Services
Timeline
Food and Beverage Intern
Holiday World & Splashin' Safari
06.2026 - 08.2026
Front Office Intern
Lyceum of the Philippines University Manila
03.2025 - 03.2025
Receptionist
Lyceum of the Philippines University Manila
11.2024 - 11.2024
Travel Operations & Marketing Intern
Fulpacked Travel and Tours
01.2023 - 03.2023
Bachelor of Science - International Tourism Management
Lyceum of the Philippines University Manila
Technical Vocational Livelihood - Tourism
Unida Christian Colleges