Jean Marie Ruiz
Angeles City, Pampanga
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed as an Arcade Supervisor at Central. Proven track record in enhancing guest experiences and implementing operational improvements. Adept at employee scheduling and relationship building, fostering teamwork to achieve organizational goals and drive sales success.
Overview
10
10
years of professional experience
1
1
Language
Work History
Arcade Supervisor
Central
10.2022 - 03.2023
- Supervised daily operations, ensuring efficient game management and customer satisfaction.
- Trained staff on game maintenance protocols and customer service best practices.
- Implemented operational improvements to enhance guest experience and streamline workflows.
- Monitored inventory levels, coordinating timely restocking of arcade supplies and prizes.
- Conducted regular inspections of gaming equipment for safety compliance and functionality.
- Resolved customer inquiries and complaints promptly, fostering a positive gaming environment.
- Maintained accurate inventory records, ensuring timely replenishment of game tokens, tickets, and supplies.
- Oversaw routine maintenance tasks such as cleaning game consoles and common areas to maintain a clean facility appearance.
- Ensured a safe and enjoyable gaming environment, conducting routine inspections of machines and facilities.
- Managed daily cash handling tasks to ensure accurate financial accounting at the end of each shift.
Waitress
LOCK, STOCK AND BARREL (
10.2021 - 10.2022
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Assisted in managing food and beverage orders efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely delivery of meals to customers.
- Maintained cleanliness and organization of dining area in compliance with health standards.
- Addressed customer inquiries and resolved issues promptly to maintain positive relations.
- Implemented feedback mechanisms to gather customer insights for service improvement initiatives.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Supervisor
Americana (HARDEES)
04.2021 - 10.2021
- Supervised daily operations to ensure adherence to quality and safety standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented process improvements that enhanced workflow efficiency and reduced service time.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Resolved customer complaints effectively, promoting positive dining experiences and repeat business.
- Conducted performance evaluations, providing constructive feedback to promote employee development.
- Enforced health and safety regulations, ensuring compliance across the team and workplace environment.
- Collaborated with management to develop strategies for increasing operational efficiency and profitability.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Cashier
Americana (HARDEE'S)
04.2020 - 04.2021
- Processed customer transactions accurately and efficiently using POS system.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with inquiries and provided product information to improve satisfaction.
- Handled cash, credit, and debit transactions while ensuring compliance with company policies.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Trained new staff on operational procedures and customer service standards for consistency.
- Monitored inventory levels at registers and reported discrepancies to management promptly.
- Implemented best practices for upselling menu items to maximize sales opportunities.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Sales
Globalhome Tile Inc.,
03.2019 - 03.2020
- Generated sales report to help upper management make effective decisions and sales plans.
- Increased sales revenue by developing and implementing strategic marketing plans and sales initiatives.
- Boosted indirect sales revenue by developing and executing strategic sales plans.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Managed a team of sales representatives, ensuring consistent achievement of sales targets and goals.
Receptionist
El Potro Restaurant And Bar
12.2017 - 12.2018
- Greeted and assisted patrons, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating efficiency.
- Handled phone inquiries, providing information about menu and services.
- Coordinated with kitchen staff to facilitate timely food service.
- Maintained cleanliness and organization of reception area.
- Supported event planning by organizing reservations for large parties.
- Adapted to fast-paced environment, enhancing customer satisfaction through effective communication.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
Cashier
Jollibee AUF
05.2013 - 05.2014
- Processed customer transactions accurately and efficiently.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Assisted customers with inquiries and provided product recommendations.
- Operated point-of-sale (POS) system to manage cash register functions.
- Handled cash, credit, and refund transactions with precision.
- Collaborated with team members to meet daily service goals.
- Trained new staff on customer service best practices and operational procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
College Diploma - Hotel And Restaurant Services
Montessori Professional College of Asia
Angeles City, Pampanga 05-2017
High School Diploma -
Francisco G. Nepomuceno Memorial High School
Angeles City, Pampanga, Philippines03-2013
Skills
Employee scheduling
Sales promotion
Game rules
Strong work ethic
Teamwork
Teamwork and collaboration
Customer service
Excellent communication
Active listening
Relationship building
Customer relationship management
Professionalism
Timeline
Arcade Supervisor
Central
10.2022 - 03.2023
Waitress
LOCK, STOCK AND BARREL (
10.2021 - 10.2022
Supervisor
Americana (HARDEES)
04.2021 - 10.2021
Cashier
Americana (HARDEE'S)
04.2020 - 04.2021
Sales
Globalhome Tile Inc.,
03.2019 - 03.2020
Receptionist
El Potro Restaurant And Bar
12.2017 - 12.2018
Cashier
Jollibee AUF
05.2013 - 05.2014
College Diploma - Hotel And Restaurant Services
Montessori Professional College of Asia
High School Diploma -
Francisco G. Nepomuceno Memorial High School