Jean Kimberlee Tabuna

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Collaborated with upper management to improve customer service processes and support structures company-wide.

• Complied with established procedures when approving or rejecting claims.
• Enhanced accuracy in payment transactions by conducting regular audits and reconciliations.
• Processed payments to recipients.
• Maintained team productivity by efficiently scanning, submitting and archiving records.

* Greeted guests in with friendliness and professionalism.

• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
• Completed daily logs for management review.
• Disbursing employee's salaries

• Processed payments to recipients.
• Coordinated with cross-functional teams for timely approval of invoices, eliminating delays in processing payments.
• Contributed to improved cash flow management through careful monitoring of outgoing funds and prompt resolution of issues.
• Entered client details and notes into system for interdepartmental access and review.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Developed strong relationships with clients by promptly addressing inquiries or concerns related to their accounts.
• Enhanced accuracy in account reconciliations by closely reviewing transactions for discrepancies or errors before finalizing financial statements.
• Assisting clients for their incoming loan payments, and dues.