JEAN JR OLIQUIANO
Network And Security Operations
Silang, Cavite,CAV
Summary
With over ten years of experience in network administration and operations, troubleshooting, and maintenance, I bring a wealth of expertise to the table. My strong knowledge in Cisco network hardware, Cisco Fiirewall and Palo Alto Firewall sets me apart. Additionally, my proficiency in various network monitoring tools like SolarWinds, Cisco ThousandEyes and ManageEngine allows me to provide high-level network support for internal operations and external clients. Personable and solution-focused with strong problem-solving abilities and keen aptitude for technical troubleshooting. Adept at understanding complex technical issues and proficient in identifying root causes and implementing effective solutions. Committed to delivering impactful resolutions and enhancing user satisfaction.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Escalation Engineer
TTEC
11.2020 - Current
- Monitors overall network and Security environment and performs network preventive firmware upgrades
- Investigate and diagnose technical issues, often requiring in-depth knowledge of software, hardware, and network configurations
- Identify and document the underlying causes of customer issues, implementing corrective actions to prevent similar problems from recurring
- Communicate with ISP carriers for circuit turn ups and Vendors regarding, RMAs, network and security incident cases
- Contribute to the development and refinement of escalation procedures, ensuring efficient and effective issue resolution processes
- Primary incident responder for client network and security outages from alert detection, diagnosis, isolation, resolution, testing, root cause analysis and suggests preventive measures
Network Engineer
Inspiro Inc.
11.2017 - 04.2019
- Responsible for providing data network support technical services such as monitoring, maintenance, installation, and troubleshooting, problem resolution based on internal client needs and available network support resources
- Installs, configures and maintain network core systems, routers, switches, Ethernet networks, network cabling and other related equipment, devices and systems
- Monitor the capacity, utilization, workload and service level of network Documents information to support maintenance upgrade of network facilities and equipment
- Conducts routine inspection and audit of network systems, software, internet links, and tools to ensure regular performance tuning and maintenance of system and usage monitoring
- Performs maintenance of the network's authorization infrastructures, back-up, recovery and configuration of network systems and other network services
- Schedule change request activities for corrective and preventive maintenance to ensure that all network systems are operational
- Provides second level assistance support to technical concerns and troubleshoots any reported problem pertaining to the network system handled
- Documents and handles ticket requests quickly and efficiently though utilizing existing documentation, training and resources ensuring that ticket requests are accomplished according to the set standard response/resolution time
Network Administrator
Philweb Corporation
10.2014 - 11.2017
- Provide Tier 2 Network support from incident diagnosis to resolution for local and remote sites;
- Provide Network administration for cisco routers, cisco catalyst switches, load balancer and VoIP equipment on internal and colocations at various Datacenters;
- Setting up and cabling network equipment;
- Coordinates with 3rd-party technical support regarding resolution on network incidents;
- Participates in analysis, design, and implementation of expansions and improvements to the Data Network infrastructure and its related processes
IT Corporate Support Engineer
Philweb Corporation
10.2013 - 10.2014
- Installing, replacing and configuring computer hardware operating systems and applications;
- Monitoring, troubleshooting and maintaining computer systems and corporate networks;
- Talking to staffs or clients through a series of actions, either face-to-face or over the telephone, to help resolve issues;
- Testing and evaluating new technology
Asst. System Administrator/Technical Support
Codes & Crews Outsourcing Hub Inc.
04.2013 - 07.2013
- Handles asterisk servers and Vici dial servers
- Performs daily operations of managing server systems
- Troubleshoots hardware/software problems and system failures
- Determines and initiates appropriate and immediate actions needed to restore normal services with minimal down time
IT Technical Support OIC
Interface Techno-Phil Inc.
09.2012 - 02.2013
- Performs monitoring of stability of system operations and productions of the call center
- Assigned to maintain the standard and performance of the Technical Support Group by providing leadership
- Trains and guides OJT's for better performance
- Takes ownership of difficult tasks and successfully sees them through to timely completion
- Coordinates with all network providers for the company from set-up to maintenance
- Update and reports daily network status
- Leads and motivates other members of the Technical Support Group
- With low supervision, performs as a leader and role model with moderate to high-level decision-making responsibilities on a regular basis
- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
IT Technical Support
Interface Techno-Phil Inc.
02.2012 - 08.2012
- PC Troubleshooting for all Departments of the company
- Inventories of incoming and outgoing units and items
- Remote Desktop Protocol for supporting local and international clients
- Train and orient OJT's with their tasks
Skills
Cisco SDWAN Environment
Monitoring Tools
- Manage Engine (OpManager)
- Solarwinds
- Analytix Netflow Analyser
- Cisco Thousand Eyes
Certification
Cisco Certified Network Associate
Timeline
Cisco Certified Network Associate
07-2026
Cisco Certified Specialist - Enterprise SD-WAN Implementation
07-2026
Escalation Engineer
TTEC
11.2020 - Current
Network Engineer
Inspiro Inc.
11.2017 - 04.2019
Network Administrator
Philweb Corporation
10.2014 - 11.2017
IT Corporate Support Engineer
Philweb Corporation
10.2013 - 10.2014
Asst. System Administrator/Technical Support
Codes & Crews Outsourcing Hub Inc.
04.2013 - 07.2013
IT Technical Support OIC
Interface Techno-Phil Inc.
09.2012 - 02.2013
IT Technical Support
Interface Techno-Phil Inc.
02.2012 - 08.2012
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