Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Languages
Generic
Jeanette Joan Santillan

Jeanette Joan Santillan

Senior Computer Virtual Troubleshooter
Dumaguete City

Summary

Energetic manager with a proven track record at Sàntillan Optical Clinic and Santillan etal Apartments, excelling in team leadership and operations management. Enhanced customer satisfaction through effective problem-solving and strategic planning, while successfully controlling costs to boost profitability. Skilled in staff development and performance evaluations, fostering a motivated and high-performing workforce. Highly skilled virtual professional with solid foundation in administrative support and digital communication. Adept at managing schedules, handling correspondence, and coordinating projects to drive efficiency and outcomes. Strong focus on collaboration and adaptability, ensuring seamless team dynamics and responsiveness to evolving needs. Demonstrates excellence in multitasking, problem-solving, and utilizing technology to optimize workflow.

Overview

29
29
years of professional experience
3
3
Languages
32
32
years of post-secondary education

Work History

Manager

Santillan Optical Clinic
11.2020 - Current
  • Manager and IT Maintenance Officer Take care of care of customer concerns and inquires thru emails, chats, or calls. At least 20 transactions a month.
  • Inventory of goods and office supplies once a month. Encourage self growth and good relationships with co workers in the office.
  • Motivate by encouragement and praise staff
  • Managed and motivated employees to be productive and engaged in work.
  • Improve services and upgrade equipment in 10 years. Replenish and add new items every 4 months. Increase sales gross by 25% in 5 years.

Administrative Assistant

Sàntillan Etal Apartmentss
09.1996 - Current
  • Make and do company calls
  • Maintained and buy, order customer service through prompt responses to client inquiries, addressing concerns effectively thru phone, email, or surface mail, 10 or more correspondences in a day.
  • Ensured accurate record-keeping with diligent data entry and database data.Make and do company calls

Virtual Assistant

Self Employed
Dumàguete City, Philippines
05.1996 - Current
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Conferred with customers by telephone, chat or email to provide information.

Executive Assistant

Dr Augustus Caesar Santillan
09.1996 - 11.2020
  • Handled confidential papers Kept and handled personal and typed legal papers with few instructions.
  • Answered and communication thru emails, phone calls
  • Scheduling 3 to 5 appointments him every day. Making sure I will be updated with the developments for reference later.

Education

Bachelor of Science - Virtual Troubleshooting

International Correspondence Schools
Greenhills, San Juan, Manila
05.1993 - 02.2025

Skills

Team leadership

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Software

All Windows System Softwares

Microsoft Excel

Microsoft Word

Microsoft Publisher

Basic Windows Dbase

Interests

Reading

Writing

Research

Internet Surfing and Research

Timeline

Manager

Santillan Optical Clinic
11.2020 - Current

Administrative Assistant

Sàntillan Etal Apartmentss
09.1996 - Current

Executive Assistant

Dr Augustus Caesar Santillan
09.1996 - 11.2020

Virtual Assistant

Self Employed
05.1996 - Current

Bachelor of Science - Virtual Troubleshooting

International Correspondence Schools
05.1993 - 02.2025

Languages

English
Bilingual or Proficient (C2)
Tàgalog
Bilingual or Proficient (C2)
Bisaya
Advanced (C1)

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Jeanette Joan SantillanSenior Computer Virtual Troubleshooter