JEANETTE AGUSTIN BONDOC
IPCC Project Manager | Accenture Inc.
Corazon, Calumpit Bulacan
Summary
Motivated Project Manager with 5 years of experience in Project Management. Interprets and understands key elements of projects to identify adverse trends and take correction action. Applies knowledge of technical aspects, procurement and quality control to successfully execute project plans.
Overview
8
8
years of professional experience
Work History
Project Manager
Accenture, Inc.
9 2019 - Current
- Maintained open communication by presenting regular updates on project status to customers.
- Leads and facilitates weekly internal and customer conference calls to discuss status reports for each project and to address any present issue or issues that could arise for preventive measures
- Acts as the primary point of contact for the customer to ensure on-time delivery of the project.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
IPCC Helpdesk
Accenture, Inc.
09.2019 - 03.2021
- Led and motivated project team to meet and exceed project KPIs.
- Managed client expectations with professional, considered approach to projects.
- Communicated progress updates to various stakeholders to secure further funding for project activities.
- Gather information on each order assigned Help Project Manager to submit the request to the downstream team
- Provide centralized information and support management service to handle a company's internal or external queries and operational problems about IT-related processes, policies, systems and usage.
Collections Agent
24]7.ai Philippines
03.2018 - 09.2019
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
- Placed outbound collections calls daily to approximately 40 account holders.
- Processed payments over phone and set up recurring drafts.
- Collected on aging and past due accounts, coordinating sustainable payment arrangements to encourage remittance.
- Helped new and existing customers with wide range of debt collection and payment queries.
Technical Support Representative
[24]7.ai Philippines
04.2016 - 02.2018
- 24]7 Customer Philippines, Inc
- Cable, Internet ,and Phone connection
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Provided clear and concise step-by-step technical support to guide clients.
- Documented support interactions for future reference.
Education
ADMINISTRATIVE OFFICER -
San Lazaro Hospital
BACHELOR OF SECONDARY EDUCATION MAJOR - ENGLISH
BULACAN STATE UNIVERSITY
Malolos, Province Of Bulacan, Philippines03.2010
Skills
Project planning and development
Documentation And Reporting
Time Management
Risk and Issue Management
Follow up management
Experience on direct coordination clients (onshore)
Timeline
IPCC Helpdesk
Accenture, Inc.
09.2019 - 03.2021
Collections Agent
24]7.ai Philippines
03.2018 - 09.2019
Technical Support Representative
[24]7.ai Philippines
04.2016 - 02.2018
Project Manager
Accenture, Inc.
9 2019 - Current
ADMINISTRATIVE OFFICER -
San Lazaro Hospital
BACHELOR OF SECONDARY EDUCATION MAJOR - ENGLISH
BULACAN STATE UNIVERSITY