JEANEBIE M. FABROA
Upper Malibu, Subangdaku, Mandaue City, Cebu
Summary
Seeking a position with a dynamic and forward-thinking company that values the development of its employees. Dedicated to fully supporting my role to help achieve the organization's goals.
Overview
21
21
years of professional experience
Work History
Department Secretary
CHONGHUA HOSPITAL MANDAUE
03.2017 - Current
- Provides administrative and office support to ensure the efficient flow of day-to-day operations.
- Assists with tasks assigned by the immediate superior, including document management, organizing and scheduling meetings, and requisitioning office supplies.
- Prepares monthly and annual reports for the Chairman and Training Officer.
- Handles confidential documents and sensitive information with discretion.
Part-time Online English Teacher
ABC For English
02.2023 - 04.2025
- Taught speaking, reading, and writing lessons to children and adults using Zoom and Skype.
- Used interactive tools such as screen sharing, whiteboard to enhance engagement and understanding.
- Provided personalized feedback and progress updates to learners and/or parents after each class.
Customer Service Agent
SYKES ASIA, INC.
11.2016 - 02.2017
- Provided real-time chat support to assist customers with their inquiries and concerns.
- Managed escalations from dissatisfied customers, working closely with team leaders.
- Sent real-time and follow-up communication with customer inquiries.
F&B Production Assistant
BAI HOTEL CEBU
07.2016 - 11.2016
- Received, directed, and relayed telephone, email, and fax messages.
- Directed guests and visitors to the appropriate staff member.
- Maintained the general filing system and organized all correspondence.
- Assisted in the planning and preparation of meetings and conferences.
Online English Teacher
TAKE English
07.2014 - 05.2016
- Taught General English focusing on speaking, reading, and writing skills to children and adults.
- Conducted live lessons via Zoom or Skype with interactive materials.
- Assessed student performance through online tasks and feedback.
Secretary to Executive Chef, Waitress Cum Cashier
MILLENNIUM AIRPORT HOTEL DUBAI, UAE
07.2011 - 01.2013
- Manage correspondence, documents, and presentations.
- Handled the OASYS system and processed payroll for kitchen staff.
- Operated the MICROS system for cashiering, inventory management, and generating sales reports.
- Addressed and resolved guest complaints in person and over the phone.
Senior Sales Executive
FASHION LAB PTE. LTD. SINGAPORE
12.2010 - 07.2011
- Oversaw retail sales operations and ensured sales targets were met.
- Handled customer service inquiries and provided excellent client support.
- Managed cashiering duties and monitored inventory stock levels.
- Prepared daily sales summaries and reports for management review.
Vault Custodian
HENRY LHUILLIER HOLDINGS, PHILIPPINES
12.2009 - 12.2010
- Secured and monitored cash vaults, ensuring accurate documentation and compliance with company security protocols.
- Logged and verified cash inflow/outflow using in-house vault tracking systems.
- Coordinated with branch personnel for the proper handover and documentation of cash deliveries and pickups.
Cashier/Sales Associate
JUNREX CELLPHONES and ACCESSORIES, PHILIPPINES
02.2007 - 12.2008
- Processed customer purchases using POS (Point of Sale) systems and issued accurate receipts.
- Promoted mobile phones and accessories, explaining features and benefits to customers.
- Maintained inventory logs and coordinated with the warehouse team for stock replenishment.
Customer Service Clerk
RUSTANS DEPARTMENT STORE, PHILIPPINES
03.2006 - 01.2007
- Assisted customers with product inquiries, returns, and complaints at the customer service counter.
- Managed gift wrapping and store promotions desk using internal department service software.
- Handled customer escalations and coordinated resolutions with department supervisors.
Host/Cashier
TEQUILA JOE’S BAR & RESTAURANT, PHILIPPINES
06.2005 - 01.2006
- Welcomed guests, managed reservations, and organized table seating using manual or digital booking logs.
- Operated the MICROS POS system to process payments and issue receipts.
- Balanced daily cash register reports and handed over deposits to the finance department.
Service Crew/Cashier
FRENCH BAKER, PHILIPPINES
06.2004 - 12.2004
- Took customer orders and processed transactions through the cash register.
- Assisted in food preparation and ensured cleanliness of dining and service areas.
- Monitored product display and rotated baked goods according to FIFO standards.
Education
Bachelor of Science - Banking and Finance
Southwestern University
Cebu City, Province Of Cebu, Philippines01.2004
High School Diploma -
University of Visayas
Cebu City, Province Of Cebu, Philippines01.2000
Elementary -
Subangdaku Elementary School
Mandaue City, Province Of Cebu, Philippines01.1996
Skills
- Strong attention to detail and time management
- Effective classroom and virtual teaching skills
- Proficient in Microsoft Office Suite
- Skilled in Zoom, Slack, MS Teams, and Google Workspace
- Research and information-gathering skills
- Strong customer service skills
- Excellent written and verbal communication
- Accurate data entry and records management
References
- Elmer Po, Chairman, +639176587700, Chong Hua Hospital, Department of Surgery, Mandaue City, Cebu
- Faulton Cinco, Production Manager, +639177085055, BB Digital Labs, Cebu City
- Ariel Cosmod, Supervisor, +639300002824, BAI Hotel, Mandaue City, Cebu, Cebu
Disclaimer
I hereby certify that the information above is true and correct to the best of my knowledge.
Timeline
Part-time Online English Teacher
ABC For English
02.2023 - 04.2025
Department Secretary
CHONGHUA HOSPITAL MANDAUE
03.2017 - Current
Customer Service Agent
SYKES ASIA, INC.
11.2016 - 02.2017
F&B Production Assistant
BAI HOTEL CEBU
07.2016 - 11.2016
Online English Teacher
TAKE English
07.2014 - 05.2016
Secretary to Executive Chef, Waitress Cum Cashier
MILLENNIUM AIRPORT HOTEL DUBAI, UAE
07.2011 - 01.2013
Senior Sales Executive
FASHION LAB PTE. LTD. SINGAPORE
12.2010 - 07.2011
Vault Custodian
HENRY LHUILLIER HOLDINGS, PHILIPPINES
12.2009 - 12.2010
Cashier/Sales Associate
JUNREX CELLPHONES and ACCESSORIES, PHILIPPINES
02.2007 - 12.2008
Customer Service Clerk
RUSTANS DEPARTMENT STORE, PHILIPPINES
03.2006 - 01.2007
Host/Cashier
TEQUILA JOE’S BAR & RESTAURANT, PHILIPPINES
06.2005 - 01.2006
Service Crew/Cashier
FRENCH BAKER, PHILIPPINES
06.2004 - 12.2004
Bachelor of Science - Banking and Finance
Southwestern University
High School Diploma -
University of Visayas
Elementary -
Subangdaku Elementary School
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