Jeana Jieill Bonador
Customer Service Representative
Sta Rosa City
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
CSR
COGNIZANT SOLUTIONS INC - PHILIPPINES
TAGUIG CITY
11.2020 - 10.2023
- Receiving phone calls from shareholders, brokers, lawyers, or callers from a different financial institutions
- Assisting callers in the process of transferring assets/stock shares to a new owner
- Assisting callers for doing a sale both over the phone or online
- I'm also responsible on creating a system tracker where they can input any outages they've experience or inputting an info related to transfers.
On Call IT
N/A
Taguig City
09.2019 - 10.2023
- Receiving projects related to computers from different companies for a side line only
- Receiving projects for biometrics setup for the client's employees
- building also a website for hotel bookings
CSR
SYKES ASIA - PHILIPPINES
Muntinlupa City
03.2019 - 08.2020
- Assisting Customers who has diabetes
- Troubleshooting of the diabetic devices over the phone or walking the customer through on how they can use the product properly
- Sending approriate health device kit to them
Admin Support Staff
TPG Telecom
Pasig City
09.2017 - 03.2019
- Australian Based telco company
- We do scheduling of tech visit to customers to the area
- Distributing jobs to contractors and technicians
- Doing callback and receiving calls for appointments
Education
High School Diploma -
Las Pinas East National High School
Las Pinas City 06.2014 - 03.2015
Associate of Science - Computer Science And Programming
Montessori Professional College of Asia
Pasay City 06.2016 - 06.2017
Skills
Quality
Complaint resolution
Professional telephone demeanor
Creative problem solving
Testing and debugging
Cloud-based software development
NET development
VBScript
Timeline
CSR
COGNIZANT SOLUTIONS INC - PHILIPPINES
11.2020 - 10.2023
On Call IT
N/A
09.2019 - 10.2023
CSR
SYKES ASIA - PHILIPPINES
03.2019 - 08.2020
Admin Support Staff
TPG Telecom
09.2017 - 03.2019
Associate of Science - Computer Science And Programming
Montessori Professional College of Asia
06.2016 - 06.2017
High School Diploma -
Las Pinas East National High School
06.2014 - 03.2015