Jean Unarce
Valenzuela
Summary
Accomplished Supervisor at T-Mobile, Concentrix, with a proven track record in enhancing team productivity and customer satisfaction. Expert in staff management and performance improvement, leveraging training and mentoring to foster a culture of excellence. Achieved significant improvements in operational efficiency and teamwork, demonstrating exceptional leadership and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Supervisor
T-Mobile, Concentrix
07.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Evaluated staff performance and provided coaching to address inefficiencies.
Subject Matter Expert
Sprint- Concentrix
07.2021 - 07.2022
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Boosted team morale and productivity through effective leadership and clear communication.
Customer Service Representative
Sprint, Concentrix
12.2014 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Preschool Teacher
St Paul Educational Center
06.2010 - 12.2014
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Ensured interactions were enjoyable and well-organized.
Education
Bachelor Of Secondary Education - English
University of Manila
Manila03.2010
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Staff discipline
- Coaching and mentoring
- Performance management
- Teamwork and collaboration
Timeline
Supervisor
T-Mobile, Concentrix
07.2022 - Current
Subject Matter Expert
Sprint- Concentrix
07.2021 - 07.2022
Customer Service Representative
Sprint, Concentrix
12.2014 - 07.2021
Preschool Teacher
St Paul Educational Center
06.2010 - 12.2014
Bachelor Of Secondary Education - English
University of Manila
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