Summary
Overview
Work History
Education
Skills
playing guitar and reading novels
Timeline
Generic
Jean Say

Jean Say

Tacloban City, Province Of Leyte,LEY

Summary

Dynamic Human Resources Manager with a proven track record at the Department of Labor and Employment Region VIII. Expert in HR policies and employee relations, I successfully developed training programs and streamlined recruitment processes, enhancing workforce skills and satisfaction. Proficient in Microsoft Office, I foster positive workplace culture through effective conflict resolution.

Overview

16
16
years of professional experience

Work History

Human Resources Manager

Department Of Labor And Employment RegionVIII
03.2022 - Current
  • Developed and implemented employee training programs to enhance workforce skills and compliance.
  • Streamlined recruitment processes, improving candidate sourcing and selection efficiency.
  • Facilitated conflict resolution processes, fostering a positive workplace culture and employee satisfaction.
  • Managed performance appraisal systems, ensuring alignment with organizational goals and employee development.

Labor and Employment Officer II

Department Of Labor And Employment Region VIII
10.2018 - 03.2022
  • Facilitated job placement services, connecting candidates with employment opportunities across various industries.
  • Evaluated client needs and developed tailored employment plans to enhance job readiness and marketability.
  • Coordinated workshops focusing on resume writing, interview techniques, and job search strategies for diverse populations.
  • Conducted labor market research to identify trends, skill gaps, and emerging opportunities in the region.

Administrative Aide VI

Department Of Labor And Employment Region VIII
10.2016 - 10.2018
  • Managed daily office operations, ensuring efficiency and organization across multiple departments.
  • Coordinated scheduling for meetings and events, optimizing team availability and resource allocation.
  • Developed and maintained filing systems to improve document retrieval and information accuracy.
  • Enhanced communication between departments by implementing streamlined processes for information sharing.

Customer Service Representative

APAC Customer Services Inc.
08.2009 - 05.2011
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Managed escalated issues, ensuring timely resolution and effective communication.
  • Trained new team members on product knowledge and customer service protocols.
  • Implemented process improvements, reducing response times for customer queries.

Education

Master of Arts - Public Resource Management

EASTERN VISAYAS STATE UNIVERSITY
08-2027

Associate of Arts - Psychology

University of The Philippines Visayas Tacloban College
Tacloban City, Province Of Leyte, Philippines
03-2009

Skills

  • HR policies and procedures
  • Employee relations
  • Microsoft office proficiency
  • Training and mentoring

playing guitar and reading novels

My way of relaxation is through playing my favorite songs  using my guitar and aside from this  i also love reading fiction novels to enhance my vocalubary skills and widen my imagination and creative thinking.

Timeline

Human Resources Manager

Department Of Labor And Employment RegionVIII
03.2022 - Current

Labor and Employment Officer II

Department Of Labor And Employment Region VIII
10.2018 - 03.2022

Administrative Aide VI

Department Of Labor And Employment Region VIII
10.2016 - 10.2018

Customer Service Representative

APAC Customer Services Inc.
08.2009 - 05.2011

Master of Arts - Public Resource Management

EASTERN VISAYAS STATE UNIVERSITY

Associate of Arts - Psychology

University of The Philippines Visayas Tacloban College

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Jean Say