Jean Say
Tacloban City, Province Of Leyte,LEY
Summary
Dynamic Human Resources Manager with a proven track record at the Department of Labor and Employment Region VIII. Expert in HR policies and employee relations, I successfully developed training programs and streamlined recruitment processes, enhancing workforce skills and satisfaction. Proficient in Microsoft Office, I foster positive workplace culture through effective conflict resolution.
Overview
16
16
years of professional experience
Work History
Human Resources Manager
Department Of Labor And Employment RegionVIII
Tacloban City, Province Of Leyte, Philippines
03.2022 - Current
- Developed and implemented employee training programs to enhance workforce skills and compliance.
- Streamlined recruitment processes, improving candidate sourcing and selection efficiency.
- Facilitated conflict resolution processes, fostering a positive workplace culture and employee satisfaction.
- Managed performance appraisal systems, ensuring alignment with organizational goals and employee development.
Labor and Employment Officer II
Department Of Labor And Employment Region VIII
Tacloban City, Province Of Leyte, Philippines
10.2018 - 03.2022
- Facilitated job placement services, connecting candidates with employment opportunities across various industries.
- Evaluated client needs and developed tailored employment plans to enhance job readiness and marketability.
- Coordinated workshops focusing on resume writing, interview techniques, and job search strategies for diverse populations.
- Conducted labor market research to identify trends, skill gaps, and emerging opportunities in the region.
Administrative Aide VI
Department Of Labor And Employment Region VIII
Tacloban City, Province Of Leyte, Philippines
10.2016 - 10.2018
- Managed daily office operations, ensuring efficiency and organization across multiple departments.
- Coordinated scheduling for meetings and events, optimizing team availability and resource allocation.
- Developed and maintained filing systems to improve document retrieval and information accuracy.
- Enhanced communication between departments by implementing streamlined processes for information sharing.
Customer Service Representative
APAC Customer Services Inc.
Tacloban City, Province Of Leyte, Philippines
08.2009 - 05.2011
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed escalated issues, ensuring timely resolution and effective communication.
- Trained new team members on product knowledge and customer service protocols.
- Implemented process improvements, reducing response times for customer queries.
Education
Master of Arts - Public Resource Management
EASTERN VISAYAS STATE UNIVERSITY
08-2027
Associate of Arts - Psychology
University of The Philippines Visayas Tacloban College
Tacloban City, Province Of Leyte, Philippines03-2009
Skills
- HR policies and procedures
- Employee relations
- Microsoft office proficiency
- Training and mentoring
playing guitar and reading novels
My way of relaxation is through playing my favorite songs using my guitar and aside from this i also love reading fiction novels to enhance my vocalubary skills and widen my imagination and creative thinking.
Timeline
Human Resources Manager
Department Of Labor And Employment RegionVIII
03.2022 - Current
Labor and Employment Officer II
Department Of Labor And Employment Region VIII
10.2018 - 03.2022
Administrative Aide VI
Department Of Labor And Employment Region VIII
10.2016 - 10.2018
Customer Service Representative
APAC Customer Services Inc.
08.2009 - 05.2011
Master of Arts - Public Resource Management
EASTERN VISAYAS STATE UNIVERSITY
Associate of Arts - Psychology
University of The Philippines Visayas Tacloban College