Jean Raphael Carrillo
Data & AI Platform Manager
Taguig, Metro Manila
Summary
Dynamic professional with extensive experience overseeing Data and AI platform operations while driving significant process improvements. Strong ability to leverage strategic planning and technical expertise to optimize platform performance and deliver impactful solutions. Proven track record in effective team leadership and fostering positive relationships with customers and stakeholders. Adept at requirements gathering, scope development, and inventory coordination, with a talent for managing complex, high-value technical projects through exceptional planning and organizational skills.
Overview
12
12
years of professional experience
Work History
Platform Manager
Gcash
01.2023 - Current
- Serve as Data and AI Platform Manager at Gcash, responsible for identifying and securing the right vendor partners for specific Data and AI projects.
- Provide expert insights during product roadmapping sessions, influencing future platform enhancements based on market trends and industry developments.
- Lead optimization initiatives for platform architecture to enhance scalability, reliability, and overall performance.
- Develop and implement key performance metrics to measure platform success and guide continuous improvements.
- Advocate and enforce best practices in software development methodologies throughout all stages of the project lifecycle to ensure high-quality deliverables.
- Researched latest industry trends and technologies, boosting knowledge and understanding of industrial production.
Product Manager for Philippine Pickup Business
Foodpanda Philippines (Delivery Hero)
06.2022 - Current
- Overall management of business costs and profits of the PH Pickup platform.
- Be the project manager for local and regional projects/initiatives
- Monitor and optimize operational metrics for pickup business, like fail rates and fulfillment rates
- Work with product teams to introduce enhanced customer features to improve their customer journey on the platform
- Monitor and optimize zone/city-level Pickup business performance (Orders, Revenue, Profits, and others)
- Track new users, churned users, retained users, and work on ways to grow these
Expansion Manager - Data & Projects
10.2021 - 06.2022
- Set up, review, improve the expansion strategy, and identify the key drivers or tactics in order to achieve the expansion target efficiently and effectively.
- Create joint business plans with key partners, develop relationships and find the opportunity to expand across the current partner network.
- Find ways to streamline and improve current Commercial and Expansion processes and always on the hunt for new business opportunities to grow Concepts revenue.
- Ownership of ad-hoc projects
Senior Business Analyst
RingCentral
12.2020 - 10.2021
- Provide analytics support for management to gain insight and drive business planning based on data and statistical methods
- Work closely with sales directors to improve analytical tools
- Actively drive project status reporting, issue identification and risk management
Analytics Manager
OYO Technology and Hospitality Inc.
11.2019 - 12.2020
- Spearheaded the creation and maintenance of multiple performance dashboards for the (Sales and Operations team)
- Leading several metric improvement initiatives for the PH team which is now being implemented in other regions (NPS improvement, Sales process efficiencies, leads generation best practices)
Interim PMO Lead for Clark Centre of Excellence
Uber Technologies
02.2019 - 11.2019
- Leads a team of project managers in Clark COE responsible for delivering key management priorities to build the Clark organisation and ensure compliance with industry recognised high-performing standards (COPC standards)
Senior Project Management Associate for APAC Centre of Excellence
Uber Technologies
03.2018 - 01.2019
- Ensured overall project delivery of setting up the ~$2million permanent Uber Centre of Excellence in Clark, Pampanga
Regional Community Operations Associate for SENA CommOps
10.2017 - 03.2018
- Distinguished the organisation due to consistent delivery of its key performance indicators (4 out of 5 Customer Satisfaction scores/24 hours resolution time/less than 1.5% Defect rate) for the Southeast and North Asia market
Regional Community Operations Specialist for Uber PH
Uber Technologies
11.2016 - 10.2017
- Spearhead breakthrough projects which successfully reduced the waiting time of the in-person support centre from ~75mins to 15 mins
Area Sales Executive
Petron Corporation
06.2014 - 03.2016
- Signed partnerships with strategic distributors which resulted to 70% sales growth for Davao, Zamboanga and Gen San
- Managed the largest key accounts in Mindanao for Petron Lubes & Grease trade (Davao region) generating more than $1million per month
Education
BACHELOR OF SCIENCE - MANAGEMENT INFORMATION SYSTEMS, BUSINESS MANAGEMENT, BUSINESS INTELLIGENCE
ATENEO DE MANILA UNIVERSITY
03-2014
Skills
- Product Management
- Risk management
- Communication strategy
- Cost management
- Stakeholder management
- Business Operations Management
- Data Analysis and Reports creation
- Trends Analysis and insights generation
- Profit and Loss Management
Awards
- Top Sales Executive for Petron L&G - 2015
- Uber Regional CommOps Top Projects Recognition
- GLH wait time reduction 2017
- PH Defect rate reduction 2018
- Clark COE establishment 2019
- Foodpanda PH Expansion division employee excellence awardee - 2021
Timeline
Platform Manager
Gcash
01.2023 - Current
Product Manager for Philippine Pickup Business
Foodpanda Philippines (Delivery Hero)
06.2022 - Current
Expansion Manager - Data & Projects
10.2021 - 06.2022
Senior Business Analyst
RingCentral
12.2020 - 10.2021
Analytics Manager
OYO Technology and Hospitality Inc.
11.2019 - 12.2020
Interim PMO Lead for Clark Centre of Excellence
Uber Technologies
02.2019 - 11.2019
Senior Project Management Associate for APAC Centre of Excellence
Uber Technologies
03.2018 - 01.2019
Regional Community Operations Associate for SENA CommOps
10.2017 - 03.2018
Regional Community Operations Specialist for Uber PH
Uber Technologies
11.2016 - 10.2017
Area Sales Executive
Petron Corporation
06.2014 - 03.2016
BACHELOR OF SCIENCE - MANAGEMENT INFORMATION SYSTEMS, BUSINESS MANAGEMENT, BUSINESS INTELLIGENCE
ATENEO DE MANILA UNIVERSITY