Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

JEAN PEREZ

HILONGOS

Summary

Experienced customer service representative with a strong background in administrative roles. Utilizing exceptional organizational and communication skills to effectively support the team. Consistently maintaining a positive attitude and unwavering commitment to customer satisfaction, driving high-quality work. Excels at managing multiple priorities and delivering exceptional results. Willing to take on added responsibilities to meet and exceed team goals.

Overview

13
13
years of professional experience

Work History

Consumer Welfare Assistant

LEYECO IV
09.2014 - Current
  • Achieved customer satisfaction by assisting customers with their power issues and concerns.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.

Customer Service Representative

CONVERGYS
10.2012 - 09.2014
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

RESEARCH AND DEVELOPMENT ASSISTANT

ANDY'S CRUNCHICKEN
10.2011 - 09.2012
  • Developed new testing methodologies for enhanced product performance evaluation under various conditions.
  • Identified areas for improvement within existing products through extensive benchmarking studies against competitors'' offerings.


Education

MASTER'S - BUSINESS ADMINISTRATION

ST. JOSEPH COLLEGE
06.2023

BACHELOR OF SCIENCE - FOOD TECHNOLOGY

VISAYAS STATE UNIVERSITY
04.2008

Skills

  • COMPUTER SKILLS
  • COMMUNICATION SKILLS

References

  • RHEA JANE A. BERSAMIIN, LEYECO IV, 09778359364, rheabersamin84@gmail.com
  • EMILIANA M. FLORES, LEYECO IV, 09154075884, mieflores64@yahoo.com.ph
  • VILMA ESTRADA , RNR CONSTRUCTION, 09273672809, elaineestrada1978@gmail.com
  • ANNA MAY GEROMO, REALPAGE BPO, 0992 597 5984, Annamay.geromo@gmail.com

Timeline

Consumer Welfare Assistant

LEYECO IV
09.2014 - Current

Customer Service Representative

CONVERGYS
10.2012 - 09.2014

RESEARCH AND DEVELOPMENT ASSISTANT

ANDY'S CRUNCHICKEN
10.2011 - 09.2012

MASTER'S - BUSINESS ADMINISTRATION

ST. JOSEPH COLLEGE

BACHELOR OF SCIENCE - FOOD TECHNOLOGY

VISAYAS STATE UNIVERSITY

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