Jean-Paul Manzano
Cabanatuan City
Summary
Reliable, friendly and hardworking Customer Service professional who quickly learns and masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven a track record of building client rapport.
Overview
21
21
years of professional experience
Work History
Crew Member
Issang Macchiatos
Cabanatuan City
06.2023 - Current
- Delivered fast, accurate service, enhancing overall customer satisfaction.
- Took customer orders accurately, offering menu recommendations and answering queries about ingredients.
- Resolved customer complaints with empathy and professionalism, ensuring swift issue resolution.
- Handled customer complaints, using excellent problem-solving skills to resolve issues efficiently.
- Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
- Utilised multitasking skills to manage multiple tasks efficiently during high demand.
Cook/service Crew
Plaza Letizia
Maharlika Highway Cabanatuan City
11.2020 - 01.2023
- Maintained high standards of hygiene and cleanliness in the kitchen, following food safety regulations.
- Ensured clean, safe environment by following sanitation and safety standards.
- Checked food and ingredients for freshness, weighing, mixing, and prepping materials for meal preparation.
- Coordinated kitchen helpers to maintain cleanliness and organisation of workspaces and supplies.
- Displayed positive and friendly attitude towards customers and fellow team members.
Salesman/ Service Crew
SM Megacenter Cabanatuan
Cabanatuan City, Nueva Ecija
09.2017 - 09.2020
- Cultivated relationships with new and existing clients to drive sales growth.
- Communicated with customers to determine needs, provide recommendations and upsell services.
- Created welcoming sales environment to enhance customer experience.
- Actively listened to customer concerns and queries.
- Resolved customer issues and complaints through effective problem-solving to ensure satisfaction.
Housekeeping Cleaner
Health Oasis Hospital
Riyadh, Saudi Arabia
08.2015 - 08.2017
- Cleaned and disinfected surfaces in common areas on hourly basis, maintaining health and hygiene of residents and visitors.
- Cleaned and restocked bathrooms, ensuring fresh facilities for guests and staff satisfaction.
- Maintained cleanliness of floors using vacuums, mops, and suitable cleaning agents to enhance overall hygiene.
- Restocked toilet tissue and paper towels in all bathrooms, guaranteeing essential supplies for guest and staff convenience.
- Removed trash from guest rooms, including emptying bins and properly disposing of soiled linen.
- Polished windows, mirrors and ornaments to pristine shine.
- Maintained client privacy and preferences during all interactions to foster trust and comfort.
Loan Collector
Private Owned Lending
Solano, Nueva Vizcaya
11.2011 - 12.2012
- Scheduled payment arrangements based on debtors' financial situations, ensuring compliance with company policy and improving collection rates.
- Documented debt collection values and updated customer balances, accurately reflecting cleared debts and new totals for financial reporting.
- Provided exceptional customer service, offering financial advice to help customers avoid future defaults.
- Prepared detailed reports on collection activities and targets, providing insights for senior management decision-making.
Direct Sales Product
laifetelecom
Brgy. Dmp Bayombong, Nueva Vizcaya
01.2005 - 01.2008
- Collaborated with team members to meet and exceed sales targets.
- Optimised service delivery by ensuring timely responses and enhancing quality of customer interactions.
- Managed customer complaints through calm communication and effective problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Education
Bachelor of Science - Biology
Saint Marys University
Skills
- Direct sales
- Product knowledge
- Customer Service
- Customer support
- Salesforce
- Inventory management
- Sanitation practices
- Multitasking efficiency
- Team collaboration
- Problem solving
- Team player
- Communication
- Hospitality management
- Trainable
References
- Ms. Hannah Pamela Manzano, Proprietor, Private Owned Lending, +639355003639
- Mrs. Mylene C. Pitines, Proprietor, Blaze Internet Cafe and School Supplies, blazeinternetcafe07@gmail.com, +639568017314
Custom Section
To obtain a challenging and rewarding sales position in a reputable company where I can utilize my knowledge, skill, and experience to contribute to the success of the company.
Timeline
Crew Member
Issang Macchiatos
06.2023 - Current
Cook/service Crew
Plaza Letizia
11.2020 - 01.2023
Salesman/ Service Crew
SM Megacenter Cabanatuan
09.2017 - 09.2020
Housekeeping Cleaner
Health Oasis Hospital
08.2015 - 08.2017
Loan Collector
Private Owned Lending
11.2011 - 12.2012
Direct Sales Product
laifetelecom
01.2005 - 01.2008
Bachelor of Science - Biology
Saint Marys University