Community service, Development and Advocacy
Jean Ezra Salvador
Sales Representative
Makati City, Metro Manila,00
Summary
Motivated and enthusiastic individual seeking opportunities to contribute to community development and cultural exchange. Passionate about social impact, teamwork, and learning new skills in diverse environments. Fluent in English and eager to learn new things.
Overview
9
9
years of professional experience
2
2
Certifications
1
1
Language
Work History
Sales Manager
Saint Bags and Accessories Shop
2024.09 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Caregiver
Serafina Learning Center Inc
2023.05 - 2024.02
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Taught children to organize toys, wash hands, and share by leading by example.
- Administered medications under supervision of licensed healthcare providers, following established protocols for dosage accuracy and timing.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Customer Service Representative
Depromo Inc
2018.12 - 2020.02
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Delivery Driver Supervisor
GrabTaxi PH
2016.08 - 2017.07
- Conducted regular performance evaluations for drivers, identifying areas for improvement or additional training as needed.
- Collaborated with sales representatives to ensure delivery priorities aligned with client expectations.
- Increased departmental efficiency by implementing new technology tools related to tracking shipments and managing routes.
- Coordinated staff scheduling to ensure optimal coverage during high-demand periods while minimizing overtime expenses.
Education
Bachelor of Arts - Communication And Service Management
University of Makati
Makati City, Metro Manila, Philippines 2001.05 -
Skills
Languages: English: Fluent (C2), German: Beginner (A1, actively learning), Spanish: Intermediate (B1)
Interpersonal: Teamwork, cross-cultural communication, conflict resolution
Organizational: Event planning, time management, project coordination
Technical: Microsoft Office (Word, Excel, PowerPoint), social media management, basic graphic design (Canva)
Basic housekeeping
Elderly care
Time management
Team collaboration
Respectful and compassionate
Relationship building
Active listening
Patient companionship
Certification
2023 Certificate in Volunteer Management, Online Course, Coursera
Additional Information
- Interests: Traveling, cultural exchange, hiking, and community service
- Availability: Available to start immediately, flexible with hours
- References: Available upon request
Accomplishments
- Created a company-wide, comprehensive training program for all sales team members.
- Resolved product issue through consumer testing.
Interests
Timeline
Sales Manager
Saint Bags and Accessories Shop
2024.09 - Current
Caregiver
Serafina Learning Center Inc
2023.05 - 2024.02
2023 Certificate in Volunteer Management, Online Course, Coursera
2023-03
2023 Basic Life Support (theory) e-learning course by Florence Academy
2023-02
Customer Service Representative
Depromo Inc
2018.12 - 2020.02
Delivery Driver Supervisor
GrabTaxi PH
2016.08 - 2017.07
Bachelor of Arts - Communication And Service Management
University of Makati
2001.05 -