Summary

Overview

Work History

Education

Skills

Certification

Additional Information

Accomplishments

Interests

Timeline

Jean Ezra Salvador

Sales Representative

Makati City, Metro Manila,00

Summary

Motivated and enthusiastic individual seeking opportunities to contribute to community development and cultural exchange. Passionate about social impact, teamwork, and learning new skills in diverse environments. Fluent in English and eager to learn new things.

Overview

years of professional experience

Certifications

Language

Work History

Sales Manager

Saint Bags and Accessories Shop

09.2024 - Current

Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Built long-lasting client relationships through excellent customer service and consistent followups.
Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

Caregiver

Serafina Learning Center Inc

05.2023 - 02.2024

Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
Taught children to organize toys, wash hands, and share by leading by example.
Administered medications under supervision of licensed healthcare providers, following established protocols for dosage accuracy and timing.
Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Ensured child safety through diligent supervision and adherence to established protocols.
Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Customer Service Representative

Depromo Inc

12.2018 - 02.2020

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Delivery Driver Supervisor

GrabTaxi PH

08.2016 - 07.2017

Conducted regular performance evaluations for drivers, identifying areas for improvement or additional training as needed.
Collaborated with sales representatives to ensure delivery priorities aligned with client expectations.
Increased departmental efficiency by implementing new technology tools related to tracking shipments and managing routes.
Coordinated staff scheduling to ensure optimal coverage during high-demand periods while minimizing overtime expenses.

Education

Bachelor of Arts - Communication And Service Management

University of Makati

Makati City, Metro Manila, Philippines

05.2001 -

Skills

Languages: English: Fluent (C2), German: Beginner (A1, actively learning), Spanish: Intermediate (B1)

Interpersonal: Teamwork, cross-cultural communication, conflict resolution

Organizational: Event planning, time management, project coordination

Technical: Microsoft Office (Word, Excel, PowerPoint), social media management, basic graphic design (Canva)

Basic housekeeping

Elderly care

Time management

Team collaboration

Respectful and compassionate

Relationship building

Active listening

Patient companionship