Jean Bueta
Infrastructure Team Leader
San Pedro,Laguna
Summary
Agile professional with a total of 11 years of experience from the ranks. Proven track record on people management, stakeholder & customer management and compliance and control. Determined to deliver optimal solutions to global processes through innovation and automation.
Overview
5
5
years of post-secondary education
11
11
years of professional experience
Work History
ROHQ GIDA Database, UNIX, TPAM&CyberArk Team Lead
Citibank N.A. ROHQ
Taguig, Philippines
03.2019 - Current
Managed complex teams in GIDA Infrastructure space while managing a large number of people.
Drove cross-functional training across multiple complex platforms (Database, UNIX, TPAM & CyberArk). Merger of support resulted to multi-functional support critical to service delivery caused by volume increases.
Established and lead semi-monthly stakeholder management forums
Drove global discussions with counterparts and GIDA Partner Solution to achieve optimal service delivery possible
CBPS Career Progression Across Various Departments
Citigroup Business Process Solutions
Taguig, Philippines
10.2009 - 02.2019
- 2016 - 2019: US Retail Operations Manager
Lead the migration of the KYC Business under US Retail. Hosted weekly calibrations and institutionalized goals.
Lead a large organization with almost 100 people and 7 Team Leaders as direct reports
Met highest MCA control rating while managing Compliance & Control deliverables of entire CBPS US Retail Site
- 2011 - 2016: Assistant Manager
2015 - 2016 US Retail Assistant Manager
2011 - 2015 Australia Credit Cards, Ready Credit and Retail Assistant Manager
- 2009 - 2011 Australia Credit Cards, Ready Credit and Retail Customer Solutions Officer
Education
Bachelor of Arts - Mass Communications
Saint Louis University
Baguio City, Benguet 06.2004 - 03.2009
Skills
Stakeholder & Customer Management
Timeline
ROHQ GIDA Database, UNIX, TPAM&CyberArk Team Lead
Citibank N.A. ROHQ
03.2019 - Current
CBPS Career Progression Across Various Departments
Citigroup Business Process Solutions
10.2009 - 02.2019
Bachelor of Arts - Mass Communications
Saint Louis University
06.2004 - 03.2009
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