Jean Bueta
Infrastructure Team Leader
San Pedro,Laguna
Summary
Agile professional with a total of 11 years of experience from the ranks. Proven track record on people management, stakeholder & customer management and compliance and control. Determined to deliver optimal solutions to global processes through innovation and automation.
Overview
5
5
years of post-secondary education
11
11
years of professional experience
Work History
ROHQ GIDA Database, UNIX, TPAM&CyberArk Team Lead
Citibank N.A. ROHQ
Taguig , Philippines
2019.03 - Current
Managed complex teams in GIDA Infrastructure space while managing a large number of people.
Drove cross-functional training across multiple complex platforms (Database, UNIX, TPAM & CyberArk). Merger of support resulted to multi-functional support critical to service delivery caused by volume increases.
Established and lead semi-monthly stakeholder management forums
Drove global discussions with counterparts and GIDA Partner Solution to achieve optimal service delivery possible
CBPS Career Progression Across Various Departments
Citigroup Business Process Solutions
Taguig , Philippines
2009.10 - 2019.02
- 2016 - 2019: US Retail Operations Manager
Lead the migration of the KYC Business under US Retail. Hosted weekly calibrations and institutionalized goals.
Lead a large organization with almost 100 people and 7 Team Leaders as direct reports
Met highest MCA control rating while managing Compliance & Control deliverables of entire CBPS US Retail Site
- 2011 - 2016: Assistant Manager
2015 - 2016 US Retail Assistant Manager
2011 - 2015 Australia Credit Cards, Ready Credit and Retail Assistant Manager
- 2009 - 2011 Australia Credit Cards, Ready Credit and Retail Customer Solutions Officer
Education
Bachelor of Arts - Mass Communications
Saint Louis University
Baguio City, Benguet 2004.06 - 2009.03
Skills
Stakeholder & Customer Management
Timeline
ROHQ GIDA Database, UNIX, TPAM&CyberArk Team Lead
Citibank N.A. ROHQ
2019.03 - Current
CBPS Career Progression Across Various Departments
Citigroup Business Process Solutions
2009.10 - 2019.02
Bachelor of Arts - Mass Communications
Saint Louis University
2004.06 - 2009.03
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